Bronislava Danková

• Employee Lifecycle Management: Manage the employee lifecycle, including onboarding, maintaining HR data in HRIS, preparing employment documents, and coordinating onboarding events.
• Recruitment Support: Assist in all stages of recruitment—LinkedIn sourcing, pre-screening, job posting, and refining job descriptions to attract top talent.
• HR Data & Compliance: Ensure accurate HR data management and compliance with local labor laws, supporting employee lifecycle processes.
• HR & Office Projects and Process Improvement: Contribute to and manage HR and Office projects, implementing Lean principles and automation tools (Power Automate) to improve efficiency and streamline operations.
• Internal Communication & Employee Engagement: Organize employee events (e.g., Town Halls, Christmas Party, charity breakfasts,...), send internal updates, and manage communication to keep employees informed and engaged.
• Employee Engagement Strategies: Develop and support engagement initiatives.
• Technology & Innovation: Leverage new technologies, AI, and data to optimize HR processes and contribute to decision-making, driving innovation within People Operations.

• Rejoined Kiwi.com to build on my previous expertise while continuing to grow in areas like training, data accuracy, and process efficiency
• Edited and managed complex Excel reports from various partners, ensuring accurate data formatting for seamless system integration
• Customized outputs to align with partner-specific rules, supporting correct outpayments and refunds
• Led the practical training of new hires and supported up-skilling sessions as Subject Matter Expert, fostering a knowledgeable and confident team
• Used this period to further clarify my HR focus and prepare for a career transition

• Sourced IT specialist candidates using LinkedIn, Teamio, and internal CRM, matching profiles to client requirements
• Conducted phone prescreenings and handled administrative tasks, including scheduling and candidate documentation
• Responded to client inquiries and contributed to tailoring recruitment solutions
• Created regular reports on hiring progress, supporting team efficiency and transparency
• Gained foundational knowledge of IT roles and hiring trends in the tech sector
• This role solidified my interest in HR and recruiting, prompting a focused shift in my career path

• Handled airline communication to process customer refunds and cancellations, ensuring smooth resolution via email and phone
• Assessed refund eligibility and financial implications, supporting accurate and cost-effective decision-making
• Processed bank transfers and managed chargeback disputes, protecting company finances
• Led onboarding training for new hires in Customer Support, mentoring them through hands-on learning
• Supported escalated cases and ad-hoc tasks from management with a proactive, solution-oriented approach
• Organized team-building events, contributing to a positive and collaborative team culture
• Recognized as “Claims Kiwi of the Quarter” for outstanding performance

part-time job while studying

• Welcomed guests and ensured smooth check-in/out processes, creating a welcoming and efficient front-desk environment
• Managed bookings via phone, email, and walk-ins, accurately entering data into the hotel system
• Handled front-office administration: filing, document management, phone and email communication
• Collaborated with housekeeping and other departments to ensure smooth daily operations
• Resolved guest issues calmly and professionally, often turning complaints into positive experiences
• Maintained confidentiality and professional communication at all times

• Company Overview: Work & Travel program
• Work & Travel program