Summary
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer
Jana Viktorie Borbina
Open To Work

Jana Viktorie Borbina

Praha

Summary

Multi-skilled customer care professional with experience at Twisto Payments a.s., fostering collaboration and implementing process improvements. Skilled in navigating complex environments and utilizing critical thinking to enhance service delivery. Proven ability to teach new colleagues, learn completely new sets of skills when necessary, take the lead of new projects, and adapt to evolving policies, ensuring high-quality support in fast-paced settings. Available for remote work.

Work History

Customer Care

Twisto Payments A.s.
  • Served as a liaison between the customer care team and other departments within the organization, promoting clear communication and fostering collaborative problem-solving efforts when needed.
  • Adapted quickly to changes in company policy or procedure updates, ensuring consistent delivery of high-quality customer care.
  • Collaborated with cross-functional teams to implement process improvements that optimized customer care operations.
  • Assisted in the development of training materials for new Customer Care Analysts, and online chatbot, improving onboarding efficiency and effectiveness.

IT Helpdesk/QA

Capitol Development S.r.o.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Zákaznická Podpora/Project Lead

Benefitka S.r.o.


  • Demonstrated respect, friendliness and willingness to help wherever needed such as taking the role of project lead when necessary.
  • Strengthened communication skills through regular interactions with others both leading the built project and btc + b2b communication ensuring satisfaction of partnering businesses and end customers.
  • Learned and adapted quickly to new technology and software changes, creating new processes and providing lessons and manuals for business partners and end customers.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Led project teams to ensure timely delivery of objectives and milestones.
  • Facilitated cross-functional collaboration to enhance communication and drive project success.
  • Collaborated with cross-functional teams to ensure seamless integration of various project components.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Streamlined communication channels between departments, facilitating smoother project execution.
  • Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
  • Ensured compliance with industry standards and regulations, maintaining project integrity and client trust.

Zaměstnanec Callcentra

Různí Zaměstnavatelé Brigádně
  • Served as a liaison between the customer care team and other departments within the organization, promoting clear communication and fostering collaborative problem-solving efforts when needed.
  • Adapted quickly to changes in company policy or procedure updates, ensuring consistent delivery of high-quality customer care.
  • Collaborated with cross-functional teams to implement process improvements that optimized customer care operations.
  • Assisted in the development of training materials for new Customer Care Analysts, and online chatbot, improving onboarding efficiency and effectiveness.

Education

High School Diploma - Sociálně Výchovná A Humanitární Činnost

Střední Škola Prof Zdeňka Matějčka
Ostrava

Skills

  • Experienced in customer care
  • Able to share company philosophy throughout all customer care communication
  • Experienced in work within stressful environment such as collections and credit card customer care
  • Experienced in b2b and b2c customer care
  • Familiar with multiple communication platforms
  • Easily navigates through new work environments especially online, highly technically skilled, fast orientation on internet
  • Critical thinking

Languages

English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Czech
Bilingual or Proficient (C2)

Timeline

Customer Care

Twisto Payments A.s.

IT Helpdesk/QA

Capitol Development S.r.o.

Zákaznická Podpora/Project Lead

Benefitka S.r.o.

Zaměstnanec Callcentra

Různí Zaměstnavatelé Brigádně

High School Diploma - Sociálně Výchovná A Humanitární Činnost

Střední Škola Prof Zdeňka Matějčka

Similar Profiles

  • Dominika MiodekDominika Miodek

    Legal Counsel (Sole Counsel for the PL Market) at Twisto Polska Sp. z o.o.Legal Counsel (Sole Counsel for the PL Market) at Twisto Polska Sp. z o.o.

  • ZAIN UL AREFEENZAIN UL AREFEEN

    Sales & Marketing Manager at VITKOVICE FZ LLCVITKOVICE FZ LLC (CYLINDERS HOLDING a.s. / Vitkovice Cylinders a.s.)Sales & Marketing Manager at VITKOVICE FZ LLCVITKOVICE FZ LLC (CYLINDERS HOLDING a.s. / Vitkovice Cylinders a.s.)

  • Rishika DuttaRishika Dutta

    Software Test Specialist at IBM (Project: Saudi Payments Instant Payments Solution)Software Test Specialist at IBM (Project: Saudi Payments Instant Payments Solution)

  • Evalencia AnyamesemEvalencia Anyamesem

    Trade Compliance Analyst at DHLTrade Compliance Analyst at DHL

  • Lana KonjevodaLana Konjevoda

    HR SPECIALIST – TEMPORARY CONTRACT at HX ExpeditionsHR SPECIALIST – TEMPORARY CONTRACT at HX Expeditions

CREATE PROFILE
Jana Viktorie Borbina