Bineta Mballo
Prague,10
Summary
Reliable and upbeat Sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sales Assistant
MANGO s.r.o
Prague, Czechia
7 2022 - Current
- Managing Cash Register: Handling transactions using cash register or point-of-sale system.
- Product Assistance: Helping customers find products within store.
Promotions and Policies: Informing customers about sales, promotions, and store policies. - Demonstrating Products: Showing customers how products work.
Inventory and Displays
Marketing and Sale Agent
JeufZone farm
02.2020 - 08.2021
- JeufZone is an agribusiness platform for the production, commercialization, distribution and preservation of agricultural products.
- Update: catalogues, price lists, advertising leaflets, product sheets, sales pitches.
- Boosted sales through the development of compelling promotional materials and targeted advertising strategies.
- Managed a portfolio of high-value clients, providing exceptional service and support to maximize retention rates.
- Delivered persuasive sales presentations tailored to individual client needs, resulting in closed deals and satisfied customers.
- Managed a portfolio of diverse clients, successfully recovering outstanding balances while maintaining positive relationships.
Customer Support
Expresso Senegal
04.2019 - 01.2020
- Receiving and logging call for Users
- Escalating tickets to higher level support
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
- Provided customer support to clients, answering questions and addressing concerns.
- Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
Internship in Audiovisual and Oratory
EAO (Oratory and Leadership School)
01.2019 - 04.2019
Customer service
Orange
03.2017 - 3 2018
- Provided customer support for different Orange mobile services
- Sales of Orange mobile and internet products.
Education
Bc. - Economics And Management
Czech University of Life Sciences (CULS)
Prague, Czechia 04.2001 -
BTS Graphic Art and Digital Multimedia -
Sup'Imax High Institute of Digital Arts and Crafts
Dakar, Senegal 02.2018 - 05.2021
High School Diploma - undefined
High school Alpha Molo Baldé
Kolda, Senegal 10.2013 - 05.2016
Skills
Strong customer service orientated
Written and verbal communication skills
Microsoft Office package (Word, Excel, Powerpoint, Outlook)
Invoicing and receipts
Inventory management
Advertising
Cash register management
SAP
Relationship Building
Goals and performance
Collections
Financial Management
Supply Ordering
Finance
Problem-Solving Skills
Multitask
Strategic planning
Team work
Continuous Improvement
Work under pressure
Flexibility
Photography
Languages
French
Proficient
C2
English
Upper intermediate
B2
Czech
Beginner
A1
Interests
Technology
Nature
Fashion
Books
Timeline
Marketing and Sale Agent
JeufZone farm
02.2020 - 08.2021
Customer Support
Expresso Senegal
04.2019 - 01.2020
Internship in Audiovisual and Oratory
EAO (Oratory and Leadership School)
01.2019 - 04.2019
BTS Graphic Art and Digital Multimedia -
Sup'Imax High Institute of Digital Arts and Crafts
02.2018 - 05.2021
Customer service
Orange
03.2017 - 3 2018
High School Diploma - undefined
High school Alpha Molo Baldé
10.2013 - 05.2016
Bc. - Economics And Management
Czech University of Life Sciences (CULS)
04.2001 -
Sales Assistant
MANGO s.r.o
7 2022 - Current