Bernard Amofa

· Manage front desk activity and handle over 35 guest check-ins and check-outs.

· Respond to phone calls and queries related to potential booking.

· Schedule wake-up-calls and other concierge activities as requested by customer.

· Manage invoices, bills, and checks for vendors, employees, and contractors

· Handle customer requests and complaints and direct them to departments responsible

· Manage and update all official documentation pertaining to the role

· Ensure all end-of-day activities have been successfully executed using hotel management tool.

· Balance and ran daily reports to verify totals.

· Train new staff members in customer service and hotel operations

· Generated reports for Editec's client using SQL and gaming management software.

· Managed and optimized gaming and lottery management applications daily.

· Determined information system requirements to meet project objectives.

· Ensuring minimal downtime and maximum resilience in face of unexpected events through disaster recovery planning.

· Consulted with application users to ascertain needs and ensure facilities met user or project requirements.

· Upgraded gaming and lottery terminals with newer software version.

· Configured and maintained local area network (LAN) equipment including routers, switches, and controllers.

· Coordinated with internet service providers to resolve internet and Wide Area Network (WAN) issues.

· Installed new systems and software, troubleshooting any issues that arose.

· Conducted routine repairs and maintenance of lottery terminals and accessories.

· Generated daily sales and winning reports using SQL and gaming manager.

· Provided technical support to end-users, promptly resolving issues and ensuring minimal disruption in operations.

· Installed new systems and software and fixed any issues that arises.

· Routine repairs and maintenance of terminals and accessories to ensure business continuity.

· Worked closely with IT team and supervisors to improve troubleshooting skills and situation analysis.

· Trained staffs and retailers on the use of the gaming platforms and POS

· Repaired and maintained office computers and other electronic gadgets.

· Provided support for other ICT needs of the company including data security and availability.

· Selected and purchased appropriate hardware and software.

· Routine repairs and maintenance of embedded computer systems and accessories to ensure business continuity.

· Helped install new systems and software any issues that arise.

· Repairs and maintained computers, terminals and electronic accessories to ensure business continuity.

· Acted as a backup operator of Metroplan production Machine using EW6 application when operator is absent.

· Discovered innovative solutions to common problems identified on help desk tickets signed by supervisor or department manager.

· Learned and adapted quickly to new technology and software applications.