Hi, I’m
Belinda Bueki Tenate -Asam
Brno
Summary
Detail-oriented and resourceful individual with over 3 years of experience in technical support. Strong knowledge of software and hardware, as well as expertise in networking and database administration. Skilled in tutoring as well as creating interactive and personalized learning experience with undisputed success. Excellent communication, interpersonal, and time management skills.
Overview
11
years of professional experience
1
Certification
Work History
AT&T Global Network Services
Customer Service Associate
07.2022 - Current
Job overview
- Troubleshooting Internet issues, users & direct TVs, AT&T TV, email issues
- Installation, configuration and maintenance of end user hardware
- Supporting local Lan network in conjunction with the network and client management team
- Providing appropriate network solutions and alternatives within time limits to solve customers issues
- Supporting maintenance processes on behalf of the customer
- Maintaining customer relationship management systems (recording notes, tracking of requests)
- Providing customers with product information, demonstrating knowledge of product features and benefits
NSC Global
T1.5 Support Analyst
05.2021 - 06.2022
Job overview
- Troubleshooting internet connection issues, wireless connection problems, driver installation and router configuration
- Use of troubleshooting tools such as TEW(ET, NI(' and TRACERT to verify network connectivity
- Providing mid to advanced technical support to customers, field service, sales and marketing via telephone, service chat, and email
- Ticketing
Pole Universitaire
English Language Volunteer
06.2020 - 12.2020
Job overview
- Promoted positive and safe environment for student learning and Provided instruction and support under supervision of teacher
- Enhanced English language proficiency of students by implementing immersive and interactive teaching methods by developing customized lesson plans for diverse learners
- Strengthened cross-cultural understanding among students by integrating culturally relevant content into lessons.
- Coordinated after-school programs focused on conversational practice and extracurricular language enrichment opportunities.
- Improved pronunciation accuracy among non-native speakers through targeted exercises emphasizing phonetics and intonation patterns.
- Taught English language to french natives and students who wanted to improve fluency in speaking for both educational and real world use.
Cambly
Online English Tutor
04.2019 - 03.2020
Job overview
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Developed customized study plans for each learner assigned based on their individual needs and goals, leading to improved outcomes.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Demonstrated flexibility in scheduling sessions according to the availability of students across different time zones.
Global Group Media (For Forbes Africa)
Project Coordinator
01.2017 - 02.2019
Job overview
- Successfully conducted interviews on CEOs and government leaders including President of Ghana, Nana Akuffo Addo and several ministers and CEOs of reputable companies which was published in Forbes Africa during my time as a production assistant
- Promoted within 6 months to Project Coordinator after helping to make 3150 000 total sales of magazine spaces in my first team project as an assistant
- Closed sales of advertisement pages in Forbes up to 3120 000 within 8 months of being the project lead coordinator in Nigeria (Lagos and Abuja)
- Successfully trained 8 new staff for production assistant roles
- Created social media kit handling manual for the group including content writing and post planning to boost media influence
- Created a marketing strategy book for training new hires
Expresso Telecom Ltd(KASAPA)
Customer Care Representative
01.2014 - 04.2017
Job overview
- Troubleshooting Internet issues, email, billing, sales
- Ticketing
- Troubleshooting customers network issues
- Providing appropriate network solutions and alternatives within time limits to solve customers issues
- Testing connectivity on IN networks using ping
- Dispatching field tech support when needed
- Tracking, ordering and receiving network equipment to customers when needed
Education
Université Clermont AuvergneClermont- Ferrand
Diploma from International Business With French
12.2020
Ghana Technology University CollegeAccra Ghana
Bachelor of Science from Human Resource Management
04.2018
Skills
- Microsoft Office
- Analytic and critical thinking
- Customer relationship management (CRM)
- Leadership Skills
- CRM system proficiency
- Effective Time Management
- Computer and communication Skills
- Logical Number Notability tool
- Team collaboration
- Microsoft Office Word and Excel
- Networking Access
- Teaching strategies
- Online teaching tools
- Writing instruction and lesson planning
- Building rapport ans student retention
Languages
English
Proficient
C2
French
Intermediate
B1
Hobbies and Interests
- Reading
- Writing
- Cooking
- Traveling
Certification
120-Hour TESOL Certification- International Open Academy
101-20551-9
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
AT&T Global Network Services
07.2022 - Current
T1.5 Support Analyst
NSC Global
05.2021 - 06.2022
English Language Volunteer
Pole Universitaire
06.2020 - 12.2020
Online English Tutor
Cambly
04.2019 - 03.2020
Project Coordinator
Global Group Media (For Forbes Africa)
01.2017 - 02.2019
Customer Care Representative
Expresso Telecom Ltd(KASAPA)
01.2014 - 04.2017
120-Hour TESOL Certification- International Open Academy
101-20551-9
Université Clermont Auvergne
Diploma from International Business With French
Ghana Technology University College
Bachelor of Science from Human Resource Management
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