Begimai Saitova

Acted as primary support role for 15 countries, responsibilities scope MENA, CIS and BeNeLux within Accounts Payable Fieldglass team. Taking care of following tasks in particular:

• performed accounting tasks related to month-end, quarter-end, and year-end closing.
• Reviewed vendor invoices submitted via Fieldglass tool for appropriate documentation and validity prior to posting to ensure accuracy.
• Maintained excellent working relationships with vendors, by timely answering to all incoming queries and resolving any occurring disputes; also by working closely with payment, Cash Collection teams, LoBs and GPOs.
• participated and supported in projects, such as continuous improvements and standardization activities, new implementations and testing with developers.
• provided reconciliation of reports and vendor accounts

• Managed 50+ booking inquiries per day and assisted guests and travel partners with questions throughout entire booking cycle
• Developed room rates based on monitoring market conditions and competitor actions
• Prepared customer invoices, accepted payments and processed refund and cancellation requests
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Carefully screened tenancy applicants, coordinated appointments to show marketed properties and resulted to 5/5 (100%) completed deals
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate tenant requests.
• Prepared lease agreements in accordance with Czech law
• collected and maintained careful records of rental payment dates and payments.

• Managed all front desk operations with eye for hotel reputation and operational efficiency
• Collected room deposits, fees and payments
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to over 50 mails, telephone, and in-person inquiries regarding reservations, hotel information and guest concerns per day