Bc. Zuzana Palková
Praha ,20A
Summary
Highly proficient in obtaining customer satisfaction. Highly motivated and goal-oriented professional with 20 years experience in customer service, retail, management, and hospitality. Hotel experience in the best 5 stars properties in Czech Republic. Ability to multi-task, deal with unexpected situations, and work well under pressure. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Moser Glassworks
06.2020 - 09.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Sales Professional
Tiffany & Co.
08.2012 - 03.2020
- Product sales - specialist in diamond section, creating a strategy to fulfill the yearly budget
- Administrative activities
- Reporting the company's management, creating client database, taking care about important clients
- Communications and negotiations with suppliers
- Taking care of all the complains, conducting regular physical inventory counts, sales analysis, motivation program and team training.
Sales Associate
Fendi
12.2010 - 07.2012
- Responsible for Ready to Wear Woman department, product sales, taking care of new and existing clients, creating a client database, reclamation department, visual merchandising.
Housekeeping Manager
Buddha Bar Hotel Prague
01.2010 - 11.2010
- Overseeing and ensuring overall cleanliness and product quality of the hotel in accordance with hotel standards
- Distributes and directs daily and weekly work assignments
- Oversees and conducts room/suite inspections
- Assists in interviewing, training, supervising, counseling, scheduling, evaluating, flower arrangements throughout hotel, accommodation facilities
- Assists in the financial processes of forecasting, budgeting, purchasing, inventory.
Guest Services Manager
Prague
12.2008 - 01.2010
- Pre-opening set-up work and assistance, preparation of all standards and materials for the Front Office team
- Interviewing the new staff, team training for the new members of the team, translation of promotional materials, PR and marketing.
Guest Relation Agent - VIP Club Lounge
InterContinental Hotels Group
12.2005 - 11.2008
- Taking care about special guests, regular guest programs, dealing with important clients and preparing databases for special statistics
- Searching for new objectives and ideas how to improve guest satisfaction
- Concierge, developing relationships with existing and new clients of the hotel.
Front Office Agent
Four Seasons Hotels and Resorts
09.2002 - 11.2005
- Administrative work (invoicing, reservations, mailing), guest registration, guest relation, concierge.
Event Coordinator and Administrative Assistant International (AIPS) s.r.o.
AIPS s.r.o.
01.2000 - 01.2002
- Provided administrative support to the Executive Board planning objectives and requirements for events such as meetings, conferences, and conventions
- Coordinated communications between the Headquarters and the members of the Associations
- Gathered and analyzed member information
- Coordinated accommodations, transportation and registration for conference participants
- Secured facilities for events and addressed any special needs or requirements.
Košice Airport
Airport
01.1999 - 01.2000
- Reporting to the airplane crews and air traffic tower on the weather conditions
- Competency Exams
- Computer processing of the weather conditions reports.
Education
Business of Hotel Management, Gastronomy and Tourism - Bc.
University of Hotel Management
VSH Praha 01.2011
Gymnázium Kráľovský Chlmec
01.1996
Skills
- Time Management
- Human Resources (HR)
- Sales Management
- Staff Management
- Sales Strategies
- Goals and Performance
- Strategic Planning
- Employee Scheduling
- Team Development
- Customer Service Management
- Employee Training
- Project Management
Affiliations
- yoga,
Languages
Hungarian
French
Limited Working
Czech
Slovak
English
Certification
Sales: Closing Strategies
Timeline
Store Manager
Moser Glassworks
06.2020 - 09.2023
Sales Professional
Tiffany & Co.
08.2012 - 03.2020
Sales Associate
Fendi
12.2010 - 07.2012
Housekeeping Manager
Buddha Bar Hotel Prague
01.2010 - 11.2010
Guest Services Manager
Prague
12.2008 - 01.2010
Guest Relation Agent - VIP Club Lounge
InterContinental Hotels Group
12.2005 - 11.2008
Front Office Agent
Four Seasons Hotels and Resorts
09.2002 - 11.2005
Event Coordinator and Administrative Assistant International (AIPS) s.r.o.
AIPS s.r.o.
01.2000 - 01.2002
Košice Airport
Airport
01.1999 - 01.2000
Business of Hotel Management, Gastronomy and Tourism - Bc.
University of Hotel Management
Gymnázium Kráľovský Chlmec
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