Bayo Sanoussy Mamadou
Slívová 2895/2,714
Summary
Passionate about customer service, I am highly adaptable and an effective communicator. With strong problem-solving skills, I aim to provide outstanding customer experiences by delivering tailored solutions.
Overview
11
11
years of professional experience
Work History
Customer Service
Notino
01.2024 - Current
- Assisted customers with orders and inquiries
- Managed and resolved product and delivery-related issues
- Ensured proactive communication to maintain customer satisfaction
- Received superior customer service satisfaction scores for consecutive quarters.
Warehouse Operator and Controller
Barvy a Laky Hostivař a.s.
08.2021 - 12.2023
- Responsible for all aspects of inventory control, including receiving and processing stock orders received from the warehouse
- Assist the sales team in retrieving stock in a timely manner
- Monitor the quality of all products at all times and report any problems to the Store Manager
Customer Service
Ecobank
11.2013 - 09.2016
- I was dealing with new customers, creating their accounts, a technical issue with their accounts
- Translate French documents into English for English-speaking customers
- Often help our HR with training on the company's new products
- Provided exceptional customer service, resolving disputes promptly and professionally.
Education
Business Economics and Management -
Mendelova Univerzita
Brno 01.2023
UJOP UK -
Institute of Linguistic And Professional - Charles Univerzita
Poděbrady01.2016
Matematika - Ekonomie
Handallaye Secondary School
Guinea01.2015
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Internet browser
- MS Outlook
- Daktela
- Effective communication
- Problem-solving
- Team collaboration
- Order management
- Follow-up
- Strong adaptability to multicultural environments
- Experience in e-commerce
- Customer support
Additional Information
Effective communication, Problem-solving, Team collaboration, Order management and follow-up, Strong adaptability to multicultural environments, Experience in e-commerce and customer support
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Czech
Upper intermediate (B2)
Timeline
Customer Service
Notino
01.2024 - Current
Warehouse Operator and Controller
Barvy a Laky Hostivař a.s.
08.2021 - 12.2023
Customer Service
Ecobank
11.2013 - 09.2016
Business Economics and Management -
Mendelova Univerzita
UJOP UK -
Institute of Linguistic And Professional - Charles Univerzita
Matematika - Ekonomie
Handallaye Secondary School
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