Barbora Zámečníková

- In this role, I was responsible for supporting multiple countries across Central and Eastern Europe.
- Developing and managing a team of 24 Tour leaders professionals, providing coaching, guidance, and accompanying them in the field on ride-alongs. - Ensuring compliance with Grand Circle and Overseas regulations.

- Established performance benchmarks for the team, motivating employees to consistently exceed expectations.
- Partnering with business leaders to understand their needs and provide feedback based on returned surveys from American travelers.

- Supporting other regions within Overseas Adventure.
- Planning Annual Kickoff meetings.
- Handling complex Trip Leaders' relations matters.
Key achievements: 95% success in key responsibilities, 93% hiring and training trip leaders.

- Expanded Czech market share within the territory through targeted outreach efforts and strategic partnerships.

- Ensuring the training and developing is the KEY for the right business partners (mostly Automotive and Pharmacy sectors)
- Strategic planing with HR professionals and partnering with business leaders to provide specific processes, methodology and programs that foster a positive work environment.

- Daily communications with Trainees and Coaches.
- Planning and scheduling the business trips.
- Organizing team-buildings and individual events for business partners or CEO, Horseman Leadership (www.horseman-leadership.cz).
Key achievements: Partnering with business leaders to understand their needs and provide strategic training guidance and support.

• Responsible for an International team of 30 Tour Guides leading senior Americans on their travels through Europe.
• Support regional quality excellence goals.
• Established strong relationships with key players for business growth and expansion in Central and Eastern Europe.
• Delivered exceptional customer service by addressing USA travelers' concerns promptly and effectively.
• Monitored the performance and evaluation (quarterly/yearly reviews). Coached and recruited team members, fostering a culture of continuous learning and development.
• Built a high-performing team through targeted recruitment, training, and performance management initiatives.
• Negotiated contracts with vendors to secure favorable terms that benefited the company's bottom line.
• Improve products by surveying travelers' needs and trends and tracking competitors.
• Key achievements: Overall Excellence above the key responsible goals. 90% success of hiring and developing Trip leaders.

• Established Claire´s Czech market for 13 stores and 1Top store.
• Created a culture of accountability within the team by establishing clear expectations and holding individuals responsible for their performance outcomes.
• Analyzed market trends and competitor offerings, adjusting sales tactics accordingly for optimal results.
• Consistently exceed sales goals, achieving a 92% increase in measurable sales.
• Implemented a performance-based incentive system that rewarded top-performing sales representatives, leading to increased motivation and overall team success.
• Provided exceptional customer service through attentive relationship management, ensuring satisfaction levels remained consistently high among key accounts.
• Developed high-performing sales teams through targeted recruitment, training, and ongoing coaching.
• Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Support regional teams across European countries.

Key achievement: Awarded 2012 Best District Sales Manager in Europe. Best Top Store in Europe and Its Best Store Manager in Europe.

• Established Valentino's and Marlboro Classics stores and outlets across the Italian's district.
• Managed low-performing stores to a successful sales team, consistently achieving and exceeding monthly sales targets.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Established strong relationships with major accounts and key decision-makers to increase sales in the designated territory.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
• Analysed market trends and competitor activity to identify new business opportunities and areas for growth.
• Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
• Executed proven strategies to hit sales quota and help company achieve goals.
• Collaborated with the design department to develop targeted promotional campaigns that drove sales growth.
• Accompanied sales reps in the field for ride-alongs to teach, observe, and work one-on-one.

Key achievement: Successfully opening new stores across Italian's regions. Learning Italian language and entering to a Czech market.