Bakyt Izatova

-Communicating effectively with stores to resolve any payment discrepancies related to internet and card transactions and orders
-Registering and matching of payments in SAP, manual invoicing and manual refunds upon request
-Participating in month-end closing procedures and reporting
-Performing reconciliations and ensuring accuracy in financial records

-Ensured that all agreed supplier funding was loaded into the system accurately and before the go-live date
-Claimed the allocated funding from suppliers on promotional invoices, based on accurate sales data
-Maximized the revenue flow by initiating and following through on disputes with suppliers
-Processed any ageing claims promptly in line with the monthly KPI's
-Liaised with suppliers and senior colleagues to make improvements and streamline the claiming process

· Assessed the eligibility of B2B customers for a credit limit by running multi-level credit/security checks

· Reviewed new orders on cash and credit accounts to ensure orders are released without delays

· Utilized Maginus (e-commerce software) and SAP for analyzing balances on customer accounts in order to resolve any issues

· Initiated refunds and raised credit notes for B2B customers

· Adhered to strict SLA's on all time-sensitive tasks

· Dealt with any allocated back-office tasks promptly and efficiently

· Used SAP to process disputes related to Toto Energy customer accounts following the take over by EDF Energy

· Managed industry dataflows throughout the customer life cycle, ensuring the highest possible quality of industry data is delivered to market participants promptly, within industry guidelines

· Achieved efficient resolution of complicated erroneous transfers and dispute cases including high level escalations

· Provided weekly Quality Assurance summary reports and training recommendations to the outsourced Operations team and helped them to consistently achieve a high QA score of 95%

· Occasionally assisted in the call centre with resolving a range of customer queries related to being off supply; resolution of billing and pre-payment issues

· Made reservations for transport, guided tours and hotels in the UK using a custom-made reservations system; ·Issued invoices and monitored for timely payments

· Dealt with concierge inquiries

· Put together complex travel itineraries for individual and group customers

· Built strong relationships with suppliers to obtain cost-effective prices

· As a part of a multinational team at American Express provided an efficient, courteous, and responsive travel booking service to high-profile Centurion cardholders

· Advised about, planned and confirmed reservations and itineraries, servicing business and leisure travel requests

· Continuously improved my knowledge of the preferred suppliers, attended showcases and other travel trade events

· Duties included: operating Opera hotel reservations system, handling cash and card payments, helping in the bar and restaurant, reporting maintenance issues, balancing the electronic cashier at the end of each shift