Babatunde Liasu
Prague
Summary
Accomplished professional with extensive expertise in Infor M3 ERP, specialising in purchasing, MRP, and inventory management. Demonstrates proficiency in demand and supply planning, purchase order management, and supplier relationship management. Skilled in cost control, spend analysis, and production planning support. Adept at data analysis and reporting, master data management, and cross-functional collaboration. Strong negotiation and communication skills complement advanced capabilities in ITSM tools such as ServiceNow and Grafana. Committed to process improvement through problem solving, risk mitigation, and effective team collaboration.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
M3 Technician(Planning/Buying)
Infor
Prague
2022.07 - Current
- Managed end-to-end purchasing and material planning using Infor M3, ensuring optimal stock availability to support production and customer demand
- Created, reviewed, and released purchase orders in M3 based on MRP signals, forecasts, and production schedules
- Monitored inventory levels, safety stock, and lead times to minimize shortages and excess inventory
- Collaborated closely with production, logistics, and sales teams to align supply plans with business requirements
- Maintained and updated item master data, supplier records, and pricing within M3
- Tracked supplier performance on OTIF, quality, and lead-time adherence, driving continuous improvement
- Resolved supply issues, shortages, and delivery delays through proactive supplier communication
- Analyzed MRP outputs and demand forecasts to support cost control and service-level targets
- Supported month-end reporting and planning KPIs related to inventory turns and material availability
- Ensured compliance with internal procurement policies and audit requirements
Senior Associate Technician: Service Coordinator
NTT LTD
Prague
2021.04 - 2023.11
- Acted as a key point of contact for client service requests, coordinating resolution activities between technical teams, vendors, and customers across multiple time zones.
- Managed incident, service request, and change tickets using ITSM tools like ServiceNow, ensuring accurate documentation, prioritization, and SLA adherence.
- Facilitated daily operations and escalations across network, infrastructure, and end-user support services, aligning efforts with ITIL-based service delivery standards.
- Monitored ongoing service delivery using dashboards and ticket queues, proactively identifying bottlenecks and taking ownership to drive issue resolution.
- Scheduled and tracked field technician dispatches, spare part deliveries, and service appointments, ensuring minimal client downtime.
- Communicated service updates and resolutions to customers with clarity and professionalism, enhancing customer satisfaction and trust.
- Collaborated with internal support teams and third-party vendors to coordinate multi-party incidents and ensure timely escalations.
- Contributed to service improvement initiatives by identifying recurring pain points and proposing process enhancements in weekly team meetings.
Major Incident Manager
DXC Technologies
Prague
2019.03 - 2020.12
- Led service issue resolution and acted as the primary escalation point, enhancing response efficiency across cross-functional teams.
- Supported over 200 global client systems, maintaining consistent service quality and timely case resolution.
- Delivered proactive status updates to customers, improving satisfaction and expectation alignment during incident lifecycles.
- Collaborated across technical support towers to ensure prompt and complete resolution of complex issues.
- Utilized ServiceNow ITSM to log, track, and update incidents, improving documentation compliance and SLA traceability.
- Managed high-priority incidents and escalations, ensuring continuous communication loops and minimizing downtime impact.
- Coordinated cross-functional teams during critical outages to restore services swiftly, significantly enhancing system reliability and user satisfaction.
Education
MSC -
Czech University of Life Sciences
Prague, Czech Republic 2019.09 - 2022.06
Skills
- Infor M3 ERP (Purchasing, MRP, Inventory Management)
- Material Requirements Planning (MRP)
- Demand & Supply Planning
- Purchase Order Management
- Inventory Control & Stock Optimization
- Supplier Relationship Management
- Forecast Analysis & Replenishment Planning
- Lead Time & Safety Stock Management
- Cost Control & Spend Analysis
- Production Planning Support
- Data Analysis & Reporting
- Master Data Management
- Cross-Functional Collaboration
- Problem Solving & Risk Mitigation
- Strong Negotiation & Communication Skills
- ServiceNow, Grafana(Advanced), Sumo Logic, Postman(Advanced), ITSM Tools, SQL, Incident & Service Management(Advanced), Major Incident Coordination, SLA Management(Advanced), ITIL Framework(Advanced), Root Cause Analysis (RCA)(Advanced), Escalation Handling(Advanced), Change & Problem Management, Cross-functional Communication, Process Improvement, Documentation & SOPs, Team Collaboration, Ansible, Terraform(Advanced), Containers: Docker, Kubernetes, Log Analysis
Certification
- SAP
- PRINCE2 Foundation
- ITIL 4 Foundation
LINKS
GitHub https://github.com/TLIAZ , LinkedIn https://www.linkedin.com/in/babatunde-liasu-9472241a3/.
Timeline
M3 Technician(Planning/Buying)
Infor
2022.07 - Current
Senior Associate Technician: Service Coordinator
NTT LTD
2021.04 - 2023.11
MSC -
Czech University of Life Sciences
2019.09 - 2022.06
Major Incident Manager
DXC Technologies
2019.03 - 2020.12