Ayna Gasanova
Digital Tools Learning Coordinator
Prague,10
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Learning Coordinator, Digital Tools
McKinsey & Company
Prague
10.2022 - Current
- Build and configure onsite apps using digital learning products 3x/week.
- Manage relationships with external vendor engineers, serving as the key point of contact.
- Provide product improvement suggestions based on user needs and feedback.
- Evaluate product performance onsite during learning programs; collect, analyze, and act on feedback for continuous improvement. Travel onsite quarterly.
- Develop manuals and learning materials for an audience of 100+ users to support future and current users as well as enhance product adoption.
Corporate Operations Associate
McKinsey & Company
05.2021 - 10.2022
- Optimized firm-wide operations, including purchasing, corporate card management, and recruiting, while serving as the escalation point.
- Developed and maintained knowledge base with a 98% user satisfaction rate, ensuring accessibility and relevance for 15+ users.
- Evaluated, tested, and presented new ticketing tool, improving vendor communication efficiency by 10%.
- Crafted comprehensive onboarding materials for new hires, resulting in a significant reduction in orientation time and increased employee assimilation efficiency.
Junior Operations Associate
McKinsey & Company
10.2019 - 05.2021
- Managed and resolved HR and operations tickets promptly, maintaining a 95% ticket resolution rate, and ensuring seamless workflow in HR, purchasing and operations processes.
- Created and shared weekly team-wide update emails, enhancing communication and fostering transparency across the organization to drive informed decision-making.
- Lead quarterly newsletter design initiatives for over 200 colleagues as a global team-building activity, fostering cross-team communication and engagement.
Executive Assistant
DXC Technology
06.2017 - 10.2019
- Coordinated and managed complex executive calendars, scheduling meetings, appointments, and travel arrangements, ensuring optimal time utilization for 4 senior leaders.
- Acted as a primary point of contact between executives and internal/external stakeholders, demonstrating strong interpersonal and communication skills.
- Prepared and edited executive-level correspondence, presentations, and reports, maintaining a high standard of accuracy and professionalism.
- Streamlined administrative processes by introducing new tools and technologies, reducing operational inefficiencies and enhancing overall productivity.
- Managed sensitive and confidential information with discretion, reinforcing trust and confidentiality within the executive team.
Education
Bachelor of Arts - Humanities & Social Sciences
Anglo-American University
Prague, Czechia 04.2001 -
Skills
Product Lifecycle Management
Operations Management
In-person training
Virtual training
Training delivery
Assessment tools
Content Development
Problem-Solving
Timeline
Learning Coordinator, Digital Tools
McKinsey & Company
10.2022 - Current
Corporate Operations Associate
McKinsey & Company
05.2021 - 10.2022
Junior Operations Associate
McKinsey & Company
10.2019 - 05.2021
Executive Assistant
DXC Technology
06.2017 - 10.2019
Bachelor of Arts - Humanities & Social Sciences
Anglo-American University
04.2001 -
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