I am a highly driven and adaptable individual with a passion for excellence in all endeavors. With a diverse background in technical support and customer service, coupled with my experience in the hospitality industry, I have honed strong interpersonal skills and a customer-centric approach to problem-solving.
My journey from serving customers in a bustling lounge bar to providing technical assistance at AT&T has equipped me with the ability to thrive in fast-paced environments and effectively manage challenges under pressure. I am a firm believer in the power of teamwork and collaboration, always eager to learn from my colleagues and contribute positively to shared goals.
Approaching each task with enthusiasm and a positive mindset, I am committed to delivering results with integrity and efficiency. I pride myself on my ability to communicate effectively, both verbally and in writing, and I am dedicated to continuous improvement, always seeking out new opportunities for growth and development.
In summary, I am a motivated self-starter who excels in building strong relationships, solving complex problems, and driving positive change. I am eager to leverage my skills and experiences to make a meaningful impact in a dynamic and forward-thinking organization.
- Offered comprehensive technical assistance to customers, addressing inquiries and resolving issues related to AT&T's products and services, including internet, TV, and phone services.
- Maintained up-to-date knowledge of AT&T's evolving product and service offerings, providing accurate information and support to customers.
- Accurately documented customer interactions, issues, and solutions in the CRM system for future reference and reporting.
- Collaborated with cross-functional teams to escalate and resolve complex technical issues, fostering a collaborative environment to enhance customer satisfaction.
- Provided exceptional customer service and communication while serving customers in a busy lounge bar environment.
- Developed strong interpersonal skills and learned to effectively work in a team setting.
- Process improvement
- Billing and disputes resolution
- Problem-solving
- MS Office (Excel)
- Customer-focused approach
- Cross-team collaboration