Ashenafi Muluneh Teklemariam
Prague
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Compliance Specialist
Nyala Insurance
04.2017 - 02.2020
- Supported team by pitching in to complete special projects.
- Monitored safety programs to verify compliance with federal standards.
- Monitored closing disclosures to verify documents contained required signatures.
- Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Managed quality programs to reduce overdue compliance activities.
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
Customer Service Officer
Commercial Bank Of Ethiopia
01.2014 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Education
Master of Science - Informatics
Czech University of Life Sciences Prague (CZU)
Prague, Czechia09.2022
Bachelor of Arts - Management
Wolayita Sodo Unversity
Ethiopia07.2013
Skills
- Compliance Oversight
- Information Gathering
- Auditing Processes
- Compliance Knowledge
- Continuous learning
- Teamwork abilities
- Attention to detail
Watching football
Most of the time I enjoy watching the English Premier League, Spanish League, and European Champions League.
Languages
Amharic
Native language
English
Proficient
C2
Timeline
Compliance Specialist
Nyala Insurance
04.2017 - 02.2020
Customer Service Officer
Commercial Bank Of Ethiopia
01.2014 - 03.2016
Master of Science - Informatics
Czech University of Life Sciences Prague (CZU)
Bachelor of Arts - Management
Wolayita Sodo Unversity
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