Artur Dzhegutanov

• Washed and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
• Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
• Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
• Maintained composure and work quality while under stress.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Loaded dishes, glasses and tableware into dishwashing machines.
• Monitored food temperature, discarding items not stored correctly.
• Operated kitchen equipment in accordance with manufacturer instructions.
• Unloaded food deliveries and stored items in proper locations for easy access.
• Cleaned and maintained work areas, equipment and utensils.
• Participated in regular team meetings to discuss areas for improvement and strategies for continued growth within the role of Kitchen Staff Member.
• Worked well in a team setting, providing support and guidance.

Customer service tasks:

• Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Answered customer telephone calls promptly

Leadership tasks:

• Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
• Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Operational tasks:

• Assisted customers with returns, refunds and resolving transaction issues.
• Managed the opening and closure processes of the hotel, overseeing all operational aspects from staffing and training to logistics.
• Onboarded new employees with training and new hire documentation.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Learned duties for various positions and provided backup at key times.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Leadership tasks:

• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
• Motivated staff to perform at peak efficiency and quality.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
• Managed bar staff.
• Conducted interviews with candidates to assess their qualifications and fit for the position.
• Planned and executed recreational events designed to cultivate a sense of community among colleagues.
• Oversaw food preparation and monitored safety protocols.
• Developed and maintained courteous and effective working relationships.

Operational tasks:

• Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
• Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
• Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Loaded and operated beverage dispensing equipment such as Juice machines and all types of coffee machine
• Implemented quality control measures to maintain high standards of food preparation and presentation.
• Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.
• Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
• Provided training sessions for managers at various levels from different branches of the company, delivering tailored programs to enhance their skills and knowledge.
• Gained extensive knowledge in data entry, reporting, managed dashboards to track and analyze financial data, while conducting error analysis and overseeing invoice processing for goods and services.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Conducted thorough analysis of sales department operations to identify inefficiencies and optimize profit margins through error detection and process improvement initiatives.