ARISTOTLE RANJO

• Provides technical support escalation for problem resolution with consumer customers.
• Directs, coordinates, and provides highest level of technical customer service to ensure consistent customer satisfaction.
• My key responsibilities for this post are as follows:

- Respond to customer phone calls as 'first line' of support for AT&T

- Ensure positive experience by providing right customer solution

- Handle range of issues related to AT&T product and services.

• Developed strong relationships with internal and external stakeholders to facilitate effective communication and collaboration.
• Provided valuable input during brainstorming sessions, generating innovative ideas for future projects or initiatives.

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver best services to customers to ensure highest customer satisfaction with right procedures.
• Build sustainable relationships and engage customers by taking extra mile

Team Manager

• Managed a team of 12, Includes training, monitoring, and sales coaching.
• Helped the process in achieving Performance Level Agreement month by month for Personal and Credit Card Loan Products.
• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
• Known to be as Super-agent due to cross-trained on General Banking, Internet Banking while identifying the need of banking customers and recommend best suitable products and services HSBC could offer in line with One Contact Center project.

Contact Center Sales and Service Representative III

• Conducts Outbound call to discover and promote banking products and services that could tailor-fit to the need of the customers.
• Takes Inbound call for Filipino’s to address service inquiries in a timely and accurate fashion. Give appropriate information to answer questions and resolve complaints based on my scope and capabilities.
• Meets and exceeds sales target month by month by being compliant always.
• Responsible in offering banking products not limited to Personal Installment Loan, Balance Transfer, Straight to Installment, and Credit Cards.
• Ensures completion of application form and responsible for document chasing for the application to be processed.