Archana Deepthi Raj
Dubai
Summary
Receptionist Dedicated and experienced in retail optical and hospital settings, with strong sales and customer service skills. Enthusiastic, hardworking, and skilled in communication and organization, ensuring positive client experiences and organizational efficiency. Seeking an opportunity with a reputable organization to enhance my skills and knowledge.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Aster DM Healthcare
08.2024 - Current
- Greet and assist customers, ensuring a positive and welcoming experience
- Responded to patient inquiries, concerns, and complaints with empathy and professionalism, resolving
issues promptly - Scheduled and managed patient appointments, optimizing clinic workflow and reducing wait times
- Maintained accurate records and ensure seamless communication between departments for efficient
patient care
Optometrist
Lenskart
02.2022 - 02.2024
- Demonstrated customer service skills, product knowledge, and ability to upsell and cross-sell
- Provided basic and accurate information in person and via phone/email
- Conducted eye examinations to assess vision problems and prescribed eyeglasses, contact lenses, or other vision correction solutions based on examination findings
- Assisted customers in selecting eyeglass frames, contact lenses & managed inventory of vision-related products while participating in sales Activities
Optometrist
ACS Medical College
01.2021 - 01.2022
- Tested patients' vision during preliminary screenings and addressed any questions or concerns
- Handled confidential patient information and medical history
- Maintained detailed patient records to track eye health and progress over time
- Assisted doctors in conducting routine eye examinations, including visual field tests
Education
Bsc - optometry
Dr. MGR Medical College and Research Institute
Chennai, Tamil Nadu12.2021
Skills
- Product Knowledge
- Time Management
- Problem Solving
- Appointment Scheduling Tools
Languages
English
Malayalam
Tamil
Hindi
Timeline
Customer Service Executive
Aster DM Healthcare
08.2024 - Current
Optometrist
Lenskart
02.2022 - 02.2024
Optometrist
ACS Medical College
01.2021 - 01.2022
Bsc - optometry
Dr. MGR Medical College and Research Institute
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