Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANTÓNIO ORLANDO DIAS

ANTÓNIO ORLANDO DIAS

Prague

Summary

Sales & IT Support Specialist | Multilingual Client Solutions Expert

Results-driven professional with 9 years of experience in sales and customer management, specializing in B2B and B2C sales, customer care, and social media engagement. Adept at building strong client relationships and delivering exceptional service. Additionally, 2 years of IT service desk experience, providing technical support and troubleshooting. Fluent in English, Spanish, Portuguese, Russian, and basic Czech.

Overview

9
9
years of professional experience

Work History

IT Service Desk L1 Operator

MSF SITS
01.2023 - 01.2024
  • IT service desk L1 operator responsible for handling 20 to 30 IT related tickets from SharePoint, active directory, Exchange, Microsoft 365 apps (Teams, PowerShell, Defender, and many more)
  • Communication with the Sits Users on a daily basis in order to solve different requests with a deadline
  • Responsible for in-house hardware from inventory and onboarding process of the newcomers

IT Service Desk Agent

DHL
02.2022 - 12.2023
  • IT service desk agent responsible for the acceptance and independent processing of fault reports (service desk, 1st level support and development of workarounds, processing of service requests (e.g
  • Computer installation, software packaging), emergency tickets, process emergency tickets according with the company procedures

Community Manager

BLUELINK INTERNATIONAL
02.2022 - 12.2023
  • iT service desk agent responsible for the acceptance and independent processing of fault reports (service desk, 1st level support and development of workarounds, processing of service requests (e.g. computer installa on, soware packaging), emergency ckets, process emergency ckets according with the company procedures.
  • Responded to customer inquiries in a timely manner.

Assistance Coordinator

EURO CENTER
01.2021 - 01.2022
  • Providing worldwide insurance and medical assistance in constant communication with different types of insurance, medical teams, hospitals, and clinics around the world, using GOtrex software Geas software (in Spanish, Portuguese, and English)
  • Insurance policy evaluation and validation
  • High volume of calls 90 to 100 calls a day with different types of issues that should be solved within a time frame of 2 hours
  • Data and complaint process verification and justification of complaints in order to achieve the best service and communication with the client, GDPR protection training in order to protect sensitive information from the client

CRM Advisor

ICON COMMUNICATION SERVICES
01.2020 - 01.2021
  • Advising and selling subscription for vacation rentals to extremely hard and different variety of clients using a diverse line of communication in Spanish, Portuguese, and English (South American and North American and European market)
  • Productivity analysis managing and analyzing weekly and monthly productivity using in-house software and data to be able to increase and maximize future interactions and selling

Front Desk Receptionist

01.2018 - 01.2019
  • Responsible for check-ins, check-outs, and sales of ancillary products such as tours
  • Achieved a monthly average of 35,000 CZK in ancillary sales, surpassing the established target
  • Successfully managed daily interactions with guests from all over the world, handling a lot of on-demand requests, as well as some complaints

Food Preparation Staff

01.2016 - 01.2017
  • Prepared the food in front of the clients on a daily basis and effectively built relationships with some of them
  • The restaurant environment is very fast pacing and requires very quick learning skills
  • Worked very closely with a team of 30 people

Supervisor

01.2015 - 01.2016
  • Supervisor of a small team of two people
  • Effectively managed a team of two people who worked in machine checking without any attrition

Education

High-School -

AGRUPAMENTO DE ESCOLAS DA CAPARICA

Supervisor -

QUEST DIAGNOSTICS

Chef -

GOURMET HOUSE

Front Desk Agent -

HOTEL GOLDEN CROWN

IPF Course - Environment Management

Life Guard -

ISN

Skills

  • POWERSHELL SCRIPTING FOR OFFICE 365
  • WINDOWS MOVIE MAKER
  • EXCHANGE ONLINE PROTECTION
  • MS WORD
  • FL STUDIO
  • AZURE AD
  • MS EXCEL

Languages

  • English
  • Spanish
  • Czech
  • Russian
  • Portuguese

Timeline

IT Service Desk L1 Operator

MSF SITS
01.2023 - 01.2024

IT Service Desk Agent

DHL
02.2022 - 12.2023

Community Manager

BLUELINK INTERNATIONAL
02.2022 - 12.2023

Assistance Coordinator

EURO CENTER
01.2021 - 01.2022

CRM Advisor

ICON COMMUNICATION SERVICES
01.2020 - 01.2021

Front Desk Receptionist

01.2018 - 01.2019

Food Preparation Staff

01.2016 - 01.2017

Supervisor

01.2015 - 01.2016

High-School -

AGRUPAMENTO DE ESCOLAS DA CAPARICA

Supervisor -

QUEST DIAGNOSTICS

Chef -

GOURMET HOUSE

Front Desk Agent -

HOTEL GOLDEN CROWN

IPF Course - Environment Management

Life Guard -

ISN

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