Anna Li-Tsay
Prague
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
Work History
Head of Language School
1. Slovanské gymnázium a jazyková škola
Prague
10.2020 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
Business Manager
Prague Education Center - Synergy Insurance
Prague
12.2019 - 09.2020
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Assisted with hiring process and training of new employees.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
Administrative Worker
Prague Education Center
Prague
02.2018 - 11.2019
- Handled incoming calls and correspondence to respond to questions and inquiries.
- Directed preparation of records such as agendas, notices and minutes.
- Prepared correspondence and other documents.
- Maintained office supply inventory and ordered new supplies.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Operations Manager
Grand Relax SPA & Beer
Prague
09.2016 - 07.2017
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Shop Manager
Bellina italian shop
Prague
10.2015 - 04.2016
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Event Manager
Prague Education Centre
Prague
06.2011 - 09.2015
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Prepared invitations to send out to guest lists.
- Assembled creative and innovative event attractions based on internal capabilities.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Managed administrative logistics of events planning, event booking and event promotions.
Cafe Manager
Anticafe Prague
Prague
10.2014 - 05.2015
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Education
No Degree - Business Administration
University of Finance And Administration
Prague 04.2001 -
Skills
- Documentation and reporting
Timeline
Head of Language School
1. Slovanské gymnázium a jazyková škola
10.2020 - Current
Business Manager
Prague Education Center - Synergy Insurance
12.2019 - 09.2020
Administrative Worker
Prague Education Center
02.2018 - 11.2019
Operations Manager
Grand Relax SPA & Beer
09.2016 - 07.2017
Shop Manager
Bellina italian shop
10.2015 - 04.2016
Cafe Manager
Anticafe Prague
10.2014 - 05.2015
Event Manager
Prague Education Centre
06.2011 - 09.2015
No Degree - Business Administration
University of Finance And Administration
04.2001 -
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