Anna Li
Account manager
Říčany
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Account Manager
Slang S.r.o.
10.2022 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Technical Support Representative
CONDUENT, ACS Ltd.
06.2015 - 03.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Improved customer satisfaction by providing timely and accurate support for various software issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented support interactions for future reference.
- Mentored new team members on company protocols and best practices for delivering technical support services.
Personal Consultant
Inditex S.a.
06.2016 - 11.2016
- Oversaw and managed hiring process and assisted human resources.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
MarketingManagement in Global Environment
SKODA AUTO VYSOKA SKOLA O.p.s
Mlada Boleslav, Czech Republic 04.2001 -
Specialist - Finance And Credit: Financial Management
Financial University
Moscow, Russia 04.2001 -
Skills
Account Management
Timeline
Account Manager
Slang S.r.o.
10.2022 - 06.2023
Personal Consultant
Inditex S.a.
06.2016 - 11.2016
Technical Support Representative
CONDUENT, ACS Ltd.
06.2015 - 03.2018
MarketingManagement in Global Environment
SKODA AUTO VYSOKA SKOLA O.p.s
04.2001 -
Specialist - Finance And Credit: Financial Management
Financial University
04.2001 -
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