Anmar Al-khafaji
IT Graduate, Retail Sales, Project Management, Lab Technician.
Teplice
Summary
Experienced IT professional with over 6 years of expertise in technical sales, client engagement, and operational roles, coupled with a strong foundation in AI technologies, cloud computing, and project management. Adept in integrating innovative solutions to address complex needs, enabling cross-functional teams, and driving impactful outcomes in dynamic environments. Strong team player, mentor facilitator, and motivator. Superb communication skills and experience working with varied users. I am seeking a new role where I can leverage my obtained skills and experience to be a valued member of your team. Determined professional that enjoys working in a fast-paced environment. I can work independently or with a team. Able to communicate with colleagues from different backgrounds.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Account Manager
Sectigo
07.2019 - 09.2022
- Worked with sales on a quarterly/annual based timeline.
- List included existing clients.
- Prospects and returning clients.
- Generated sales via inbound and outbound channels.
- Channels were Phone calls, Chat platforms, Emails and Salesforce tickets.
- Developed strategies to achieve sales targets and objectives.
- Worked in a fast-paced environment including night shifts.
- Sold and delivered cybersecurity products according to the client’s requirements. At the same time I tried to make them the best sales offering.
- Generated revenue by identifying and converting new leads and opportunities to expand the client base.
- Provided the client support and technical expertise throughout the sales process pre-sale, and after the sale was completed.
- Tracked sales/orders daily on Salesforce and communicated with the buyers and/or stake holders of their company
- Updated the client’s database on Salesforce daily. Checked If the client purchased, renewed or not. Updated the applicable date of purchase
- Merged accounts if they are related.
- Trained several teammates in our sales team
- Collaborated with other cross functional teams when required(Validation, Support, Legal, Billing) to deliver exceptional client experience and client engagement.
- Communicated the client’s needs and concerns to other departments when required. I tried to be their voice within the company
- Built and maintained strong relationships with client even after the sale was made.
- Supported the roll-out of new products and made sure that the client was well informed before making the purchase.
- Participated in weekly meetings with sales and other departments to discuss customer concerns, new technologies and websites. Also to discuss new business development strategies
- Provided clients with presentations and demonstrations regarding Sectigo’s products. Moreover, provided the clients with invoices when required.
- Sent customized renewal email notifications to clients.
- Sometimes notifications were made via phone calls.
- Identified opportunities to cross-sell/up sell depending on the client’s needs.
- Dealt with the following B2B accounts: UEFA, Ingenico France, TOTAL GP, ROCHE diagnostics, State of Nevada, Government of the province of Alberta, NHS, West Northampton Shire Government Trust, Slaughter and May, DXC, BCI Bank Government of Qatar, UAE Insurance Authority, Zambia National Bank.
- Environment: Salesforce, Ring Central, OMS, SQL, WHMCS, MS Teams, Office 365, HELP, Drift chat.
Sales Rep
Cable Gear
01.2019 - 01.2019
- Setup our booth for the upcoming week.
- Sold cable gear products.
- Developed relations with potential client’s in the USA and Canada.
- Observed how other booths advertised and sold their products.
- Environment: Personal laptops, projectors, MS Office, booth equipment.
Lab Technician
Core Laboratories INTLBV
05.2013 - 05.2016
- Collected and analyzed technical data for advanced research projects, ensuring seamless collaboration across multi-departmental teams.
- Delivered insights through data visualization tools, contributing to informed decision-making in project execution.
- Worked with Routine Rock Analysis and Advanced Rock Analysis SCAL.
- Communicated daily with clients to discuss the data collected and project progress.
- Environment: MS Office, Archemedes Bulk Volume VBA-200. Automated Permeameter CMS-300, Pressure Decay Profile Permeameter PDPK-4000, ACES-300 Automated Centrifuge system.
Project Manager
Elite Tactical for Military and Consultancy Training
11.2012 - 04.2013
- Spearheaded logistics and training for large-scale courses, including (Use of Force) and (Cadet Admission Evaluation) ensuring efficient delivery and alignment with organizational standards.
- Oversaw the logistics of course materials required (Simulator weapons, vests, floor mats, sports gear, projector, course material), from the storage facilities to the course location.
- Delivered training to cadets and police officers to ensure the understanding and effective use of technology.
- Support the introduction of new equipment, ensuring team members are well-equipped and knowledgeable of these changes.
- Had daily meetings with my supervisor and officers.
- Discussed milestones of the project.
- Deliver tailored training programs according to the cadets and officers' requirements.
- Managed internet connectivity, printers, and monitors, ensuring optimal operational conditions.
- Conducted follow-up meetings with the officers and the company owners regarding the delivery of every training program.
- Provided my manager with weekly updates regarding course progress, challenges, and officers performance.
- Environment: MSOffice, SpartanGear, SetCan Equipment.
IT Support Technician
Beethoven Lazne
06.2007 - 06.2011
- Manage site hardware support such as internet connectivity, printers, and monitors, ensuring optimal performance conditions.
- Received medical reports from patients and forwarded them to the hospital's doctors via email.
- Emailed the clients their diagnosis and recommended treatment.
- Ensured all system issues are addressed promptly and efficiently.
- Translated from Czech to English languages and vice versa.
- Reservations were made via phone calls and emails or in person.
- Built a client database using MS SQL.
- Collected data via MS Excel surveys (patients' diagnosis, stay duration, rehab/treatment provided, patient age).
- Conveyed statistics to my supervisor(average client with severe paralysis), visual reports (pie-charts, histograms).
- Environment: MSOffice, SQL 2008, Norton Anti-Virus, Kaspersky, Outlook Express.
Education
Bachelor of Science - System Engineering Applied Informatics
University of Hradec Kralove
Hradec Králové 10.2008 - 01.2011
Skills
C , Java
SQL Server 2022, Azure Database for MySQL
XML, PHP
MS Windows, Active Directory, Office
Google AI Essentials
Google Data Analytics
Azure AI Essential Training
The Ultimate ChatGPT Course for Beginners 2024
Introduction to Artificial Intelligence 2023
Leveraging AI in Call Centers : Overcoming Volume and Improving Customer Experience
Certification
Certificate in Carbonate Reservoirs, ResmodTech, Abu Dhabi, United Arab Emirates
Training
- Project Management Professional, Project Management PMP Prep Course by David McLachlan.
- PMP: The Complete PMP Course & Practice Exams - PMI.
- Prepare for the CISCO Certified Network Associate CCNA 200-301 Certification Exam.
- CompTIA A+ Core 1 and CompTIA A+ Core 2.
- Prepare for the ISC2 Information Systems Security Professional CISSP Certification Exam.
- Google AI Essentials, Google Data Analytics.
- The Ultimate ChatGPT course for beginners.
- Azure AZ-500, AZ-900, DP-203, DP-300.
- Introduction to AWS for Non-Engineers.
- Azure Machine Learning using Cognitive Services.
- Microsoft Azure Cognitive Services Crash Course.
Timeline
Account Manager
Sectigo
07.2019 - 09.2022
Sales Rep
Cable Gear
01.2019 - 01.2019
Lab Technician
Core Laboratories INTLBV
05.2013 - 05.2016
Project Manager
Elite Tactical for Military and Consultancy Training
11.2012 - 04.2013
Bachelor of Science - System Engineering Applied Informatics
University of Hradec Kralove
10.2008 - 01.2011
IT Support Technician
Beethoven Lazne
06.2007 - 06.2011
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