ANH HUNG LE

Managed high-performing teams to deliver quality customer service and stable profits.

Delivered business strategy to drive revenue and operational efficiencies.

Implemented effective customer service procedures to encourage positive feedback.

Analysed and prepared reports on travel spend for budget planning purposes

Led travel consultants in managmg highly successtill programs, consistently meeting agency sales targets.

Organised incentives, bonus schemes and competitions to motivate staff to meet sales targets

Coordinated familiarisation trips for in-house consultants to improve product and destination knowledge.

Trained travel consultants to use booking systems, decreasing reservation time.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.