Angela Kurz
Sales Consultant
Czech Repulic, Prague
Summary
Passionate Sales and Customer Service expert with a strong background in communication and negotiation. I am committed to delivering exceptional customer service. Creative in utilizing in-depth knowledge of products and services to develop solutions that enhance customer loyalty, retention, and revenue. Proficient in training, managing, coaching, and mentoring sales and customer service teams.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Sales Consultant
HX Expeditions Group Ltd
09.2024 - Current
- Manage inbound and outbound leads, converting high-potential clients via email outreach and CRM tools
- Participate in outbound sales (Cold calling) initiatives to acquire valuable leads and contracts.
- Oversee CRM systems, maintaining precise records of sales activities and client engagements.
- Deliver exceptional customer support from the start, increasing client retention.
Customer Service Representative
A&O Prague Rhea Hotels and Hostels
11.2023 - 08.2024
- Delivered exceptional customer service by effectively addressing inquiries and resolving issues promptly meeting KPIs.
- Guided customers in choosing products, placing orders, and navigating billing processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
A&O Prague Rhea Hotels and Hostel
10.2021 - 10.2023
- Oversaw guest check-ins and check-outs to guarantee a seamless and inviting experience.
- Handled payment transactions and kept precise financial records.
- Offered administrative assistance by managing bookings, responding to inquiries, and addressing complaints.
Marketing Assistant
Macaneta Beach Lodge
07.2018 - 07.2020
- Performed market research and customer analysis to optimize promotional strategies.
- Planned and implemented marketing events to boost brand visibility
- Oversaw social media content and engagement initiatives (created engaging content on Facebook and Instagram).
Education
Bachelor of Science - International Business
Prague University of Economics
Czech Republic 09.2021 - 06.2024
High School Diploma -
St Michael's High School
Swaziland 01.2016 - 11.2020
Certification
Certificate in Finance and Accounting (EUROPEAN INSTITUTE OF LEADERSHIP AND MANAGEMENT, 2023-09-01)
Timeline
Sales Consultant
HX Expeditions Group Ltd
09.2024 - Current
Customer Service Representative
A&O Prague Rhea Hotels and Hostels
11.2023 - 08.2024
Front Desk Receptionist
A&O Prague Rhea Hotels and Hostel
10.2021 - 10.2023
Bachelor of Science - International Business
Prague University of Economics
09.2021 - 06.2024
Marketing Assistant
Macaneta Beach Lodge
07.2018 - 07.2020
High School Diploma -
St Michael's High School
01.2016 - 11.2020
Similar Profiles
Angela KurzAngela Kurz
Sales Consultant at HX Expeditions Group LtdSales Consultant at HX Expeditions Group Ltd
CLARICE TABANAOCLARICE TABANAO
Receptionist at HX ExpeditionsReceptionist at HX Expeditions
SAJIB BANIK CHOWDHURYSAJIB BANIK CHOWDHURY
Senior Officer at Akij Expeditions Ltd-A concern of AKIJ GROUPSenior Officer at Akij Expeditions Ltd-A concern of AKIJ GROUP
Aleksei BaziulkinAleksei Baziulkin
Head of Marketing Department at E.Mi-International s.r.oHead of Marketing Department at E.Mi-International s.r.o
Stephen ClarkeStephen Clarke
Welder/Fabricator at McKee Utility ContractorsWelder/Fabricator at McKee Utility Contractors