Angela Kurz
Prague
Summary
Proven leader and strategic analyst with a track record of enhancing customer satisfaction and expanding client bases at HX Expeditions. Excelled in sales expertise and public speaking, significantly contributing to market research and promotional event success. Demonstrates exceptional organizational and communication skills, driving notable improvements in customer service and sales strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
HX Expeditions Group Ltd
09.2024 - Current
- Developing and implementing sale strategies to increase customer base.
- Analyze customer feedback to improve product offerings and services.
- Following up with customers post-sale to ensure satisfaction with their purchase decision.
- Planning outbound sales calls and emails campaigns targeting prospective clients.
- Performing data entry into CRM system including account information and sales activity logs
- Staying up to date on company products and services to support sales objectives.
- Negotiating prices to finalize sales agreements.
Customer Service Representative
A&O Prague Rhea Hotels and Hostels
10.2021 - Current
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Answer customer inquiries and provide accurate information regarding products and services.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
Front Desk Receptionist
A&O hotels and hostel
10.2021 - Current
- Perform data entry into computer systems to maintain accurate records of customer information.
- Answer incoming calls, directed them to appropriate personnel and take messages.
- Process payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handle cash transactions accurately, balancing the register at the end of each shift.
- Provide administrative support such as filing documents, photocopying and scanning materials.
Marketing Assistant
Macaneta Beach Lodge
07.2018 - 07.2020
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
- Conducted market research to identify potential customer segments and target markets.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Managed and executed social media strategy, coordinating posting, and engagement efforts.
Education
Bachelor of Science - International Business
Prague University of Economics
06-2024
IGCSE Cambridge High School Leaving Certificate
St Michael's High School
11-2020
Skills
- Leadership
- Public Speaking
- Organizational Skills
- Customer Service
- Communication
- Computer Literacy
- Management
- CRM proficiency
- Sales analysis
- B2B sales
- Strategy development
Certification
- Certificate in Finance and Accounting (EUROPEAN INSTITUTE OF LEADERSHIP AND MANAGENT, 2023-09-01)
- Certificate in Strategy and Operations (EUROPEAN INSTITUTE OF LEADERSHIP AND MANAGEMENT, 2023-08-01)
- Certificate in Complaint Management (A&O PRAGUE HOTELS AND HOSTELS, 2023-04-01)
- Certificate in Business leadership (YOUTH ALIVE ORGANISATION, 2021-01-01)
- Certificate in Computer Processing Techniques (CITY & GUILDS, 2020-01-01)
Languages
English
First Language
zulu
Advanced (C1)
C1
Czech
Elementary (A2)
A2
Timeline
Sales Consultant
HX Expeditions Group Ltd
09.2024 - Current
Customer Service Representative
A&O Prague Rhea Hotels and Hostels
10.2021 - Current
Front Desk Receptionist
A&O hotels and hostel
10.2021 - Current
Marketing Assistant
Macaneta Beach Lodge
07.2018 - 07.2020
IGCSE Cambridge High School Leaving Certificate
St Michael's High School
Bachelor of Science - International Business
Prague University of Economics
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