Anastasiia Nikulina
Prague,10
Summary
Highly organized specialist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Zleep Prague Hotel, Deutsche Hospitality
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Collected room deposits, fees, and payments
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization
- Deutsche Hospitality
Private English tutor
09.2018 - Current
- Enhanced students' language skills by utilizing interactive activities and multimedia resources during tutoring sessions
- Increased students' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency
- Conducted thorough assessments to identify areas of weakness in each student's English language skills, allowing for targeted instruction towards improvement
Waitress
Hotel Josephine Old Square Town, CzechINN Hotels
07.2022 - 03.2023
- Take orders from the guest and serve it on table
- Made requests to all goods, and products that I miss in the kitchen
- Meet guest with a good smile and help them with theirs requests
- Assured the service on the highest quality and at the same tempo all the time
Front Desk Receptionist
MERCURE WARSZAWA HOTEL
10.2021 - 01.2022
- Welcomed the guests in person or over the phone, answer to their requests
- Make an individual or group reservation through the phone or the email
- Directed visitors by maintaining employee and department directories; giving instructions
- Received and sorted daily mail/deliveries/couriers
- Updated appointments calendar and schedule meetings/appointments
Deputy Head of Sales Department
POLYEMOS printing group
10.2019 - 09.2021
- Company Overview: Ukraine
- Search for potential customers and suppliers
- Negotiating and concluding contracts for the supply of products
- Reports at the request of the manager
- Accompanying clients, suppliers at all stages of cooperation
- Realization of monitoring of production of competitors
- Work on optimizing the company's product
- Introduction and approval of changes to the company's product, incl.visual and technical component
- Monitoring and tracking of finished products
- Ukraine
Specialist of investments and development department of the city
Pokrovsk City Council
07.2018 - 09.2019
- Company Overview: Ukraine
- Working with governmental and non-governmental organizations to attraction investment to the city
- Regular cooperation with banks
- Control and cooperation with small and medium-sized businesses in the region
- Ukraine
Education
Bachelor’s degree - Language and Literature (English and German)
State Higher Educational Institute “Donbass State Pedagogical University”
Ukraine06.2019
Skills
- Negotiation
- Tender Participation
- Microsoft Office
- Social Media
- Booking Systems
- Opera PMS
- HPMS
- Teamwork
- Flexibility
- Ambition
- Friendliness
- High Performance Under Pressure
Personal Information
Date of Birth: 09/05/97
Personal Qualities
- Responsibility
- Sociability
- Analytic mind
- Initiative
- Fast learner
- Stress tolerance
- Focus on results
- Desire to develop professionally
Languages
Ukrainian, Russian
Native language
English
Advanced
C1
Czech
Upper intermediate
B2
German
Elementary
A2
Timeline
Front Desk Receptionist
Zleep Prague Hotel, Deutsche Hospitality
02.2024 - Current
Waitress
Hotel Josephine Old Square Town, CzechINN Hotels
07.2022 - 03.2023
Front Desk Receptionist
MERCURE WARSZAWA HOTEL
10.2021 - 01.2022
Deputy Head of Sales Department
POLYEMOS printing group
10.2019 - 09.2021
Private English tutor
09.2018 - Current
Specialist of investments and development department of the city
Pokrovsk City Council
07.2018 - 09.2019
Bachelor’s degree - Language and Literature (English and German)
State Higher Educational Institute “Donbass State Pedagogical University”
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