Overview
Work History
Education
Skills
Personal Information
Websites
Timeline
Hi, I’m

Anar Mahmudlu

Brno
Anar Mahmudlu

Overview

6
years of professional experience
5
Languages

Work History

AT&T Global Network Services Czech Republic s.r.o.
Brno

Staff Associate, Professional Svcs/Tech Consult
08.2020 - 05.2024

Job overview

  • Serve as the initial point of contact for customer inquiries via phone, delivering prompt and professional assistance.
  • Handle range of issues related to AT&T products and services, including Fiber Internet, DSL, U-verse TV, VoIP, AT&T emails and applications.
  • Proficiently manage and create orders across various accounts within Customer Relationship Management (CRM) system.
  • Perform advanced troubleshooting and configuration of routers using graphical user interfaces (GUI), customizing device settings such as IP Passthrough, port forwarding, wireless channel settings, and firewall configurations to meet individual customer requirements.
  • Employ automated diagnostic tools to swiftly identify and resolve technical issues, ensuring seamless customer experiences.

NSC Global s.r.o
Brno

T1 Technical Support Specialist
06.2019 - 02.2020

Job overview

  • Delivered exceptional technical support to business clients.
  • Provided assistance with AT&T Connect, WebEx, and Skype for Business applications.
  • Diagnosed and resolved WebEx application issues across all devices.
  • Interacted with customers via phone, chat, and email.
  • Escalated tickets to Level 2 support as needed.

Czech Inn Hotels s.r.o
Brno

Receptionist
09.2018 - 06.2019

Job overview

  • Perform guest registration and check-in procedures.
  • Address guest concerns and inquiries promptly and effectively throughout their stay.
  • Validate reservations across various platforms including Booking.com, Expedia, and Hotels.com.
  • Generate and provide detailed billing reports for guest accounts.
  • Facilitate the retrieval and distribution of mail, documents, and packages for guests as needed.

Czech Inn Hotels s.r.o
Prague

Receptionist
06.2018 - 09.2018

Job overview

Education

School number 27

High school diploma

University Overview

Skills

Excellent communication and multitasking skills

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Personal Information

Personal Information
  • Permanent residence in Czech Republic
  • Date of Birth: 09/27/1999
  • Nationality: AZE

Websites

Timeline

Staff Associate, Professional Svcs/Tech Consult
AT&T Global Network Services Czech Republic s.r.o.
08.2020 - 05.2024
T1 Technical Support Specialist
NSC Global s.r.o
06.2019 - 02.2020
Receptionist
Czech Inn Hotels s.r.o
09.2018 - 06.2019
Receptionist
Czech Inn Hotels s.r.o
06.2018 - 09.2018
School number 27
High school diploma

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Anar Mahmudlu