Ana Markovska
Brno,,Czechia
Summary
Personable and dedicated customer service representative with extensive experience in different industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
TECHNICAL SUPPORT SPECIALIST
AT&T Co.
Brno
05.2023 - Current
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Document troubleshooting and resolution notes in our CRM
- Collaborated with cross-functional teams to address technical challenges beyond the scope of expertise
- Determine priorities and ensure proper escalation when necessary.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Used remote login tools to assist clients with technical and product questions.
- Updated customer information and account status in the database following each interaction.
Logistics Specialist
Task Force
Skopje
05.2020 - 12.2023
- Prepare orders by processing requests
- Solving shipping issues
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Communicated regularly with customers regarding their order status.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Planned and prioritized day-to-day shipments in collaboration with the warehouse.
SALE ASSOCIATE - Seasonal
Home Depot
Fairbanks
05.2016 - 09.2018
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Provided accurate information about products, prices and services.
- Keeping up to date with special promotions and putting up displays.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
Education
Bachelor Degree in pedagogy -
University Ss Cyril and Methodius - Skopje
https://www.codecademy.com/profiles/cloud95695153 11/certificates/9eb0741e5ebef1f9f58a53bfac67d3a7 -
Course - Learn HTML
Skills
- Technical Troubleshooting
- Remote Technical Assistance
- Customer Support
- Telecommunications
- Microsoft Outlook
- Online Chat Support
- Microsoft Excel
- SQL
- Detail Oriented
Languages
Macedonian
First Language
English
Upper Intermediate (B2)
B2
Serbian
Advanced (C1)
C1
Spanish
Beginner
A1
Timeline
TECHNICAL SUPPORT SPECIALIST
AT&T Co.
05.2023 - Current
Logistics Specialist
Task Force
05.2020 - 12.2023
SALE ASSOCIATE - Seasonal
Home Depot
05.2016 - 09.2018
Bachelor Degree in pedagogy -
University Ss Cyril and Methodius - Skopje
https://www.codecademy.com/profiles/cloud95695153 11/certificates/9eb0741e5ebef1f9f58a53bfac67d3a7 -
Course - Learn HTML
Similar Profiles
Daniel AryeeDaniel Aryee
Finance & Int. Business Manager at Origin8 LimitedFinance & Int. Business Manager at Origin8 Limited
Márton BorsiMárton Borsi
Account Executive at Hewlett Packard EnterpriseAccount Executive at Hewlett Packard Enterprise
Eliska Reznicek DockalovaEliska Reznicek Dockalova
Vice President of Customer Experience at Kiwi.comVice President of Customer Experience at Kiwi.com