Summary
Overview
Work History
Education
Skills
interests
Languages
Timeline
Generic
Alpaslan Günebakan

Alpaslan Günebakan

Brno

Summary

I am a goal-oriented professional with strong soft skills and a proven track record of outstanding performance in customer support. As a quick learner, I adapt swiftly to new challenges and consistently deliver high-quality results. I thrive in team environments, collaborating effectively with colleagues to achieve common goals, but I am equally capable of working independently to drive success. My ability to analyze complex situations and develop innovative solutions has been recognized through multiple awards, including Employee of the Month at Teleperformance Greece. Passionate about continuous improvement, I am always eager to expand my knowledge and skills in team management and logistics.

Overview

9
9
years of professional experience

Work History

Representative

AT&T
02.2023 - Current
  • Greeting customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere while troubleshooting to technical difficulties they have.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Representative

Webhelp
07.2021 - 12.2022
  • It was a bank project N26.
  • Assisted customers with technical and transactional troubles.

Representative

Teleperformance Greece
06.2016 - 06.2021
  • Contributed to team sales goals by upselling products and services to customers.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Teacher

Ministry Of Education
02.2016 - 06.2016
  • It was in a refugee camp.
  • Taught basic mathematics, physics, chemistry and biology.

Volunteer

Creed Romania
04.2015 - 02.2016
  • Worked with downsyndrom children and disabled people.
  • Organized activities in city orphanage.
  • Turkish class in city library.
  • EVS (European Voluntary Service) presentations in schools.
  • Outdoor activities.

Education

Bachelor of Science - Chemistry

Kars Kafkas University
Kars, Türkiye

Skills

  • Analytic thinking
  • Quick learner
  • Soft skills
  • Adaptability
  • Cooperative
  • Problem solving
  • Ability to work solo or with a team
  • Customer Support
  • Goal-oriented mindset
  • Customer Relations

interests

  • Aviation
  • History
  • Science
  • Sports
  • Astrophysics

Languages

Turkish
Native language
English
Proficient
C2
Romanian
Beginner
A1
Greek
Beginner
A1

Timeline

Representative

AT&T
02.2023 - Current

Representative

Webhelp
07.2021 - 12.2022

Representative

Teleperformance Greece
06.2016 - 06.2021

Teacher

Ministry Of Education
02.2016 - 06.2016

Volunteer

Creed Romania
04.2015 - 02.2016

Bachelor of Science - Chemistry

Kars Kafkas University

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Alpaslan Günebakan