Aliyu Usman
Prague
Summary
Multilingual administrative and customer support professional with experience in international environments. Strong background in front‑office communication, coordination, and documentation management. Known for a friendly and professional approach when assisting clients, colleagues, and visitors. Comfortable managing multiple tasks, handling phone and email communication, and supporting daily administrative operations. Fluent in English and German with strong interpersonal and organizational skills
Overview
2
2
years of professional experience
Work History
Fundraising & Outreach Intern
Friendship Prague
Prague
05.2025 - Current
- Developed creative outreach strategies to engage donors and increase participation.
- Communicated with local and international organizations to promote partnership opportunities.
- Strengthened teamwork and adaptability in cross-functional project coordination.
HR Assistant
Amazon
Prague
05.2024 - 04.2025
- Provided administrative and communication support to employees in a fast‑paced international environment.
- Handled documentation, internal requests, and inquiries while maintaining confidentiality.
- Coordinated communication between departments to ensure efficient problem resolution.
- Maintained organized digital records and supported daily operational processes.
Back office Customer Service Representative
Envista Holdings
Prague
04.2025
- Manage customer product complaints and return processes, ensuring accurate documentation and resolution in SAP.
- Coordinate with logistics, sales, and operations teams to investigate and resolve product issues.
- Maintain detailed records of cases and product data to ensure compliance and traceability.
- Support operational processes by communicating with internal teams and customers to resolve order-related issues.
- Contribute to efficient workflow and customer satisfaction in a fast-paced international environment.
Education
Bachelor of Science - Human Development (Psychology)
Empire State University
Prague, Czechia06-2025
Telc B2 German Language Certificate -
Eurasia Language Institute
Berlin, Germany12-2020
Czech Certifikát A2 -
Integration Centre Prague
Prague, Czechia03-2025
No Degree - Medicine
2. Lékařská Fakulta UK
Prague, Czechia01-2022
Pre-med Course Certificate -
Berlin Medical Academy
Berlin, Germany01-2021
High School Diploma -
Funtaj International School
Abuja, Nigeria01-2018
Skills
- Clear & Friendly Communication
- Problem-Solving & Conflict Resolution
- Active Listening & Customer Support
- Microsoft Office
- Accuracy & Detail Orientation
- Organisational & Time Management
- Cross-Cultural Communication
- Event & Meeting Coordination
- SAP proficient
Hobbies and Interests
- Team sports: Football, Volleyball, Table Tennis
- Swimming
- Theatre acting
- Travelling
Languages
- German
- Czech
- Hausa
- English
Websites
Timeline
Fundraising & Outreach Intern
Friendship Prague
05.2025 - Current
Back office Customer Service Representative
Envista Holdings
04.2025
HR Assistant
Amazon
05.2024 - 04.2025
Bachelor of Science - Human Development (Psychology)
Empire State University
Telc B2 German Language Certificate -
Eurasia Language Institute
Czech Certifikát A2 -
Integration Centre Prague
No Degree - Medicine
2. Lékařská Fakulta UK
Pre-med Course Certificate -
Berlin Medical Academy
High School Diploma -
Funtaj International School