Travel
Alina Plugaru
Sales Person
Praha 6,Czech Republic
Summary
Dynamic professional with a proven track record in customer service and bilingual communication, excelling in roles from Shop Assistant at Mango to Translator Specialist at Rendl Light Studio. Skilled in problem-solving and attention to detail, I consistently exceed targets through effective collaboration and research abilities. Achieved significant customer satisfaction and repeat business, underscoring my commitment to excellence and growth.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Shop Assistant
Mango
07.2021 - 02.2022
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Helped managers with daily checklists and last-minute requirements.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Helped customers make informed decisions, providing detailed product information and advice.
Receptionist
NH Hotel Prague
10.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Salesperson
Zara Clothing
03.2019 - 01.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Translator specialist of Romanian to English
Rendl Light Studio
06.2019 - 08.2019
- Compile information, such as technical terms used in legal settings, into glossaries and terminology databases to be used in translations
- Speak, read, and write fluently in two languages, including English and Romanian
- Relay the style and tone of the original language
- Manage work schedules to meet deadlines
- Render spoken messages accurately, quickly, and clearly
Education
Business Academy - Business and Tourism
Business Academy of Economics
Prague 01.2016 - 1 2019
Theoretical high school - undefined
Theoretical high school ,,Aurel David''
Republic of Moldova 01.2011 - 1 2016
Skills
Good communication skills, easily integrated into new groups
Personal Information
- Date of Birth: 04/20/99
- Gender: Female
- Nationality: Republic of Moldova
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Affiliations
- National Association of Social Workers
Interests
Dance
Music
Books
Timeline
Shop Assistant
Mango
07.2021 - 02.2022
Receptionist
NH Hotel Prague
10.2020 - 08.2021
Translator specialist of Romanian to English
Rendl Light Studio
06.2019 - 08.2019
Salesperson
Zara Clothing
03.2019 - 01.2020
Business Academy - Business and Tourism
Business Academy of Economics
01.2016 - 1 2019
Theoretical high school - undefined
Theoretical high school ,,Aurel David''
01.2011 - 1 2016
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