Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alina Kuzanova

Alina Kuzanova

Prague,CZ

Summary

I am an individual from Kazakhstan,based in Prague, Czech Republic. I have a strong desire to pursue a full-time job or a hybrid position in the administration/finance/management field. I am eager to put my academic knowledge and passion for business into practice in a dynamic work environment. My education and experience gained in the hospitality industry and in-store customer service, coupled with the ability to work under pressure, problem-solving skills, exceptional customer orientation, and ability to collaborate with different colleagues as well as work independently make me the best candidate for a position in business administration.

In my work experience, I had the opportunity to work in different roles, including interacting directly with customers, addressing their needs, promoting special packages to increase revenue, and resolving issues to ensure a positive experience and create a lasting impact on customers that are directly relevant to business administration. I am an adept problem solver who has proven ability to quickly adapt to dynamic environments and effectively leverage opportunities.

Overview

7
7
years of professional experience

Work History

Guest Services Representative|Hotel Front Desk

Courtyard by Marriott Prague City Hotel
12.2022 - Current

Processing payments,reconciling daily transactions and ensuring accurate billing

Identifying trends in guest satisfaction and proposing improvements to enhance the overall guest experience and operational efficiency

Participating in cross-functional projects aimed at enhancing overall service quality and efficiency levels.

Managing

Office Assistant|Online Retail

Greenway
02.2021 - 04.2021

Providing administrative support for daily online shop operations,including order processing,customer inquiries and shipment coordination,

Organizing and maintaining digital records,including sales reports,supplier invoices,and customer data

Managing approximately 30 incoming calls and emails and faxes per day from customers

In-store Customer Service Assistant

Desigual
03.2018 - 07.2018

Assisting with product displays and merchandising,

maintaining cusomer records and accounts

Maintaining up-to-date knowledge of product and service changes

Education

BBA - Business Administration And Management

Czech University of Life Sciences Prague
Prague, Czechia
05.2022

Skills

    Strong Work Ethic

    Cross-selling techniques

    Attention to Detail

    Multitasking and Organization

    Computer Skills

    Teamwork and Collaboration

    Customer Relationship Management

    Conflict Resolution

    Performance Goals

    Data Processing

    Account Management

    Problem-Solving

Languages

Russian
Native language
English
Advanced
C1
Czech
Upper intermediate
B2
Persian
Beginner
A1

Timeline

Guest Services Representative|Hotel Front Desk

Courtyard by Marriott Prague City Hotel
12.2022 - Current

Office Assistant|Online Retail

Greenway
02.2021 - 04.2021

In-store Customer Service Assistant

Desigual
03.2018 - 07.2018

BBA - Business Administration And Management

Czech University of Life Sciences Prague
Alina Kuzanova