I am an individual from Kazakhstan,based in Prague, Czech Republic. I have a strong desire to pursue a full-time job or a hybrid position in the administration/finance/management field. I am eager to put my academic knowledge and passion for business into practice in a dynamic work environment. My education and experience gained in the hospitality industry and in-store customer service, coupled with the ability to work under pressure, problem-solving skills, exceptional customer orientation, and ability to collaborate with different colleagues as well as work independently make me the best candidate for a position in business administration.
In my work experience, I had the opportunity to work in different roles, including interacting directly with customers, addressing their needs, promoting special packages to increase revenue, and resolving issues to ensure a positive experience and create a lasting impact on customers that are directly relevant to business administration. I am an adept problem solver who has proven ability to quickly adapt to dynamic environments and effectively leverage opportunities.
Processing payments,reconciling daily transactions and ensuring accurate billing
Identifying trends in guest satisfaction and proposing improvements to enhance the overall guest experience and operational efficiency
Participating in cross-functional projects aimed at enhancing overall service quality and efficiency levels.
Managing
Providing administrative support for daily online shop operations,including order processing,customer inquiries and shipment coordination,
Organizing and maintaining digital records,including sales reports,supplier invoices,and customer data
Managing approximately 30 incoming calls and emails and faxes per day from customers
Assisting with product displays and merchandising,
maintaining cusomer records and accounts
Maintaining up-to-date knowledge of product and service changes
Strong Work Ethic
Cross-selling techniques
Attention to Detail
Multitasking and Organization
Computer Skills
Teamwork and Collaboration
Customer Relationship Management
Conflict Resolution
Performance Goals
Data Processing
Account Management
Problem-Solving