Overview
Work History
Education
Skills
Languages
Timeline
Generic
Aliaksei Pauliuchenka

Aliaksei Pauliuchenka

Prague

Overview

9
9
years of professional experience

Work History

CAFE SUPERVISOR

LA FORME BAKERY
05.2024 - Current
  • Oversee daily operations of the coffee shop, ensuring efficient service, inventory control, and adequate stock levels.
  • Supervise cash handling and financial transactions

IT HELPDESK ANALYST

MCKINSEY
06.2020 - 04.2023
  • Provided high-standard IT support for global teams via email, phone, and chat
  • Troubleshot issues related to Mac/Windows OS, VPN, Office 365, network connectivity, and mobile devices
  • Conducted internal application testing and contributed to improving system stability
  • Assisted development teams by identifying, replicating, and documenting technical issues
  • Contributed to the creation and enhancement of internal knowledge base documentation
  • Provided coaching to new hires and IT professionals

IT HELPDESK PROFESSIONAL

MCKINSEY
11.2018 - 05.2020
  • Provided IT support via multiple communication channels, resolving complex OS and application issues
  • Collaborated with internal IT teams and developers to test new features and report defects
  • Assisted in testing hardware and software releases within technical labs
  • Improved troubleshooting workflows, enhancing response time and user satisfaction

TECHNICAL SUPPORT ADVISOR

CONDUENT
09.2016 - 10.2018
  • Provided L1 and then L2 technical support for Apple's hardware, software, diagnosing and resolving issues
  • Conducted testing to troubleshoot software integration issues between Apple devices and digital content
  • Utilized proprietary tools to analyze software and hardware behaviors, identifying root causes of technical problems
  • Documented and escalated recurring software issues, contributing to internal knowledge bases and quality assurance

Education

Software Testing

Software Development Academy
Prague
04-2024

Faculty of Veterinary Medicine

State College of Agriculture
Rechitsa
06-2011

Skills

  • Manual testing
  • SQL Basics
  • API Testing (Postman)
  • Selenium
  • DevTools
  • Bug Reporting (JIRA, TestRail)
  • Windows/MacOS Administration
  • Cross-functional team collaboration

Languages

English
Full Professional
Czech
Full Professional
Russian
Native or Bilingual

Timeline

CAFE SUPERVISOR

LA FORME BAKERY
05.2024 - Current

IT HELPDESK ANALYST

MCKINSEY
06.2020 - 04.2023

IT HELPDESK PROFESSIONAL

MCKINSEY
11.2018 - 05.2020

TECHNICAL SUPPORT ADVISOR

CONDUENT
09.2016 - 10.2018

Software Testing

Software Development Academy

Faculty of Veterinary Medicine

State College of Agriculture

Similar Profiles

CREATE PROFILE
Aliaksei Pauliuchenka