Aliaksei Pauliuchenka
Prague
Overview
9
9
years of professional experience
Work History
CAFE SUPERVISOR
LA FORME BAKERY
05.2024 - Current
- Oversee daily operations of the coffee shop, ensuring efficient service, inventory control, and adequate stock levels.
- Supervise cash handling and financial transactions
IT HELPDESK ANALYST
MCKINSEY
06.2020 - 04.2023
- Provided high-standard IT support for global teams via email, phone, and chat
- Troubleshot issues related to Mac/Windows OS, VPN, Office 365, network connectivity, and mobile devices
- Conducted internal application testing and contributed to improving system stability
- Assisted development teams by identifying, replicating, and documenting technical issues
- Contributed to the creation and enhancement of internal knowledge base documentation
- Provided coaching to new hires and IT professionals
IT HELPDESK PROFESSIONAL
MCKINSEY
11.2018 - 05.2020
- Provided IT support via multiple communication channels, resolving complex OS and application issues
- Collaborated with internal IT teams and developers to test new features and report defects
- Assisted in testing hardware and software releases within technical labs
- Improved troubleshooting workflows, enhancing response time and user satisfaction
TECHNICAL SUPPORT ADVISOR
CONDUENT
09.2016 - 10.2018
- Provided L1 and then L2 technical support for Apple's hardware, software, diagnosing and resolving issues
- Conducted testing to troubleshoot software integration issues between Apple devices and digital content
- Utilized proprietary tools to analyze software and hardware behaviors, identifying root causes of technical problems
- Documented and escalated recurring software issues, contributing to internal knowledge bases and quality assurance
Education
Software Testing
Software Development Academy
Prague04-2024
Faculty of Veterinary Medicine
State College of Agriculture
Rechitsa06-2011
Skills
- Manual testing
- SQL Basics
- API Testing (Postman)
- Selenium
- DevTools
- Bug Reporting (JIRA, TestRail)
- Windows/MacOS Administration
- Cross-functional team collaboration
Languages
English
Full Professional
Czech
Full Professional
Russian
Native or Bilingual
Timeline
CAFE SUPERVISOR
LA FORME BAKERY
05.2024 - Current
IT HELPDESK ANALYST
MCKINSEY
06.2020 - 04.2023
IT HELPDESK PROFESSIONAL
MCKINSEY
11.2018 - 05.2020
TECHNICAL SUPPORT ADVISOR
CONDUENT
09.2016 - 10.2018
Software Testing
Software Development Academy
Faculty of Veterinary Medicine
State College of Agriculture