Alexandra Daniela Oaches
Team Lead
Prague
Summary
People-focused and globally experienced Team Leader with a strong record in optimizing performance, guiding diverse teams, and driving service excellence. Skilled in managing operations, resolving complex issues, and creating impactful onboarding and coaching frameworks. Recognized for high emotional intelligence, collaborative leadership, and the ability to build trust across cultures and functions.
Overview
6
6
years of professional experience
6
6
Certifications
5
5
Languages
Work History
Team Leader & Project Coordinator
BlueLink International CZ
09.2023 - Current
- Lead and mentor a multicultural team of client service professionals to consistently deliver high-quality support.
- Act as a strategic link between Operations and Service Management, ensuring alignment on KPIs and team resources.
- Design and implement structured onboarding and upskilling programs to boost employee readiness and engagement.
- Resolve escalated customer cases with professionalism, preserving client trust and brand reputation.
- Manage recruitment, selection, and team integration to maintain a strong, engaged workforce.
- Conduct monthly 1:1s and performance reviews, offering clear feedback and growth opportunities.
- Foster a positive team culture rooted in collaboration, accountability, and continuous improvement.
Client Advisor – Louis Vuitton
BlueLink International CZ
10.2021 - 09.2023
- Delivered high-end customer support, consistently ranking among the top performers for service quality and loyalty.
- Handled delicate and complex cases with discretion and care, enhancing customer retention.
- Contributed to continuous improvement efforts, including CRM and internal reporting enhancements.
- Crafted personalized written communications, reinforcing brand identity and client relationships.
- Supported onboarding and training for new advisors, ensuring seamless knowledge transfer.
Project Support Intern
BeMadrid
03.2020 - 06.2020
- Assisted project managers with administrative support, budget tracking, and logistical coordination for international programs.
Education
MSc - International Business
SOAS University of London
01.2021
BA - Asian and Mediterranean Languages and Cultures
Ca’ Foscari University of Venice
01.2019
Skills
Team Leadership & Performance Coaching
Project & Operational Coordination
Project management
KPI Management & Process Optimization
Talent Development & Onboarding
Relationship Management
Customer Experience & Escalation Handling
Team supervision
Client service
Performance improvement
Work Planning and Prioritization
Analytical thinking
Attention to detail
SMART goals
Certification
Power BI
Timeline
Team Leader & Project Coordinator
BlueLink International CZ
09.2023 - Current
Client Advisor – Louis Vuitton
BlueLink International CZ
10.2021 - 09.2023
Project Support Intern
BeMadrid
03.2020 - 06.2020
BA - Asian and Mediterranean Languages and Cultures
Ca’ Foscari University of Venice
MSc - International Business
SOAS University of London