Hotel systems(Fidelio, Hores, Hoteltime)
Alexandr Mrazek
Front Office
Prague
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Receptionist
AXA Hotel Prague
09.2023 - Current
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Receptionist
Hotel Ilf
06.2022 - 07.2023
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Hotel School Pilsen
Prague 04.2001 -
Skills
Technical Support
Travel Coordination
Security understanding
Customer and client relations
Mail handling
Payment Processing
Software
Interests
Gym, surfing, gaming
Timeline
Receptionist
AXA Hotel Prague
09.2023 - Current
Receptionist
Hotel Ilf
06.2022 - 07.2023
High School Diploma -
Hotel School Pilsen
04.2001 -