Google Workspace
Alena Sindelarova
Customer Care Lead
Prague
Summary
Dedicated, self-driven professional with a positive attitude, eye for detail, and passion for working with people. Interested in personal development, mental health and coaching. Helping to improve someone's well-being motivates and inspires me. Having gained experience in team-leading positions in various environments, as well as expertise in mentoring HR activities, I have always been eager to learn. Empathy and kindness are essential to my communication with others.
Overview
10
10
years of professional experience
3
3
Certificates
2
2
Languages
Work History
Head Of Customer Care
Snuggs s.r.o.
Prague
06.2019 - Current
- Defined service approach and set initial operation processes.
- Built customer care team of five professionals; facilitated mentoring to spread knowledge within and outside of team.
- Continually maintained brand's reputation and positive image across markets and social media, helped to shape company culture.
- Contributed in creating stable customer community with strong bonds and retention.
- Conducted cross-department workshops on values, tone of voice and communication.
- Set KPIs and oversaw performance; coordinated successful implementation of projects with warehouse partners.
Customer Support Lead
BudgetBakers
Prague
08.2018 - 09.2019
- Led team of four members, making sure of high quality of service being provided to subscribers.
- Recognized escalation needs and troubleshot problems with software to connect clients with responsible app developers.
- Took responsibility for building knowledge base and team's development.
HR Associate
BudgetBakers
Prague
05.2018 - 09.2019
- Designed overall recruiting strategy, sourcing and pre-screening candidates, and conducting interviews with help of hiring managers.
- Delivered friendly assistance to new workers within hiring and onboarding and contract adjustments; organized team activities.
Order Taking Team Lead UK
Anheuser-Busch InBev, s.r.o.
Prague
01.2016 - 02.2017
- Supervised team of eight members for Logistic operations in UK, balanced team workload and built routines to meet set deadlines.
- Gained strong leadership skills by managing cross-department projects.
Senior Order Taking Specialist
Anheuser-Busch InBev, s.r.o.
Prague
09.2013 - 12.2015
- Facilitated quality customer service by providing prompt response to client needs, proactively resolved issues.
- Demonstrated adaptability and independence while managing assigned projects.
Education
High School Diploma -
Business Academy
Tabor, Czech Republic 1 2002 - 1 2006
Skills
Communication & active listening
undefinedCertification
LinkedIn Recruiter
Software
Shopify, Zendesk
Asana, Trello
Interests
Meditation & Yoga
Self-development
Traveling
Timeline
Head Of Customer Care
Snuggs s.r.o.
06.2019 - Current
Customer Support Lead
BudgetBakers
08.2018 - 09.2019
HR Associate
BudgetBakers
05.2018 - 09.2019
Order Taking Team Lead UK
Anheuser-Busch InBev, s.r.o.
01.2016 - 02.2017
Senior Order Taking Specialist
Anheuser-Busch InBev, s.r.o.
09.2013 - 12.2015
High School Diploma -
Business Academy
1 2002 - 1 2006
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