ALEN MEKIĆ

• Currently working at AT&T, where I’ve gained versatile experience across multiple customer service roles.
• I began supporting fiber optic services, then moved to wireless internet (Internet Air), continuing to assist customers with various technical and account-related issues.
• I now work in the back office for mobility services, handling support tickets, resolving complex issues, processing payments and refunds, and making outbound calls when needed. This role has strengthened my multitasking, problem-solving, and customer care skills in a fast-paced environment.

• I was responsible for managing finances, overseeing marketing efforts, and stepping in to support customer service when needed.
• This role strengthened my leadership, organizational, and communication skills.

• I was providing front desk support to customers.
• My responsibilities included copying and editing documents, as well as organizing print jobs and projects through phone and email communication.
• This role sharpened my attention to detail, customer service, and administrative skills.

In my role as bartender I was responsible for:

• preparing beverages
• managing orders efficiently
• handling daily cash operations and bookkeeping

The role required a high level of accuracy, organization, and the ability to stay calm and efficient during busy shifts.

• I was responsible to take and deliver customer orders
• Managed the cash register along with daily bookkeeping.
• It was a fast-paced role that sharpened my efficiency, accuracy, and ability to stay organized under pressure.

• In 2014, I volunteered with NGO "Pod lupom" as an election supervisor.
• I oversaw the creation of the voting list, monitored the voting process, and counted the results to ensure a smooth and fair election.