Aleksandra Lupolo
Brno,642
Summary
A motivated, flexible and confident person with background in economy who likes to analyze problems and find the best solutions for them
Overview
14
14
years of professional experience
Work History
Fullfilment Ticketing Agent
Lufthansa Intouch
Brno, Czechia
04.2020 - Current
- Used Amadeus to issue and reissue airline tickets, ensuring compliance with fare rules and airline policies. Processed approximately 100 transactions daily.
- Managed daily ticketing queues, consistently meeting strict service level deadlines
- Processed voluntary and involuntary refunds with high accuracy
- Handled complex itinerary changes, including multi-leg international bookings
- Supported customers during flight disruptions by rebooking and reissuing tickets efficiently
- Reduced ticketing errors by maintaining strong attention to detail and following quality standards
- Collaborated with internal teams and travel agencies to resolve booking issues
Customer Services Consultant
Lufthansa Intouch
Brno, Czechia
01.2018 - 03.2020
- Provided customer support to Lufthansa passengers, completing approximately 80 inbound calls and assisting with flight reservations and travel enquiries in Russian and English.
- Resolved customer complaints and handled complex travel issues in a professional and solution-oriented manner
- Supported passengers during flight disruptions by providing alternative travel options
- Assisted the Fulfillment ticketing department on selected days and weekends, gaining experience in ticketing processes and queue handling
Appraiser. Real Estate
Appraisal Company "Golden Numeral"
Rostov-on-Don
05.2012 - 01.2016
- Reviewed and analyzed market data trends, property tax records and other relevant data
- Developed accurate property valuations of flats, single-family homes and condominiums
- Managed deadlines and provided timely and rigorously reviewed value opinions
- Worked closely with team to ensure highest organizational standards were met or exceeded
- Compilation of data and calculation of the property value in MS Excel
- Create standardized reports for banks and other clients in MS Word, approximately two or three per day.
Education
Specialist - Finance And Credit. Appraiser
Rostov State University of Economics
Rostov-on-Don01.2013
High School Diploma -
Financial Lyceum
Rostov-on-Don01.2008
Skills
- Amadeus GDS proficiency
- Analytical skill: Analytical and narrative writing
- Communication skill: Able to work in both English and Russian
- Interpersonal skill: Working experience with clients
- Problem-solving under pressure
LANGUAGES
English
Professional Working
Russian
Native or Bilingual
Czech
Limited Working
Timeline
Fullfilment Ticketing Agent
Lufthansa Intouch
04.2020 - Current
Customer Services Consultant
Lufthansa Intouch
01.2018 - 03.2020
Appraiser. Real Estate
Appraisal Company "Golden Numeral"
05.2012 - 01.2016
Specialist - Finance And Credit. Appraiser
Rostov State University of Economics
High School Diploma -
Financial Lyceum
Community Service & Volunteer Work
Long-Term EVS Volunteer Ecological Center Švýcárna
2017 (1 year)
- Designed and led educational events, including weekend workshops and summer camps, aimed at teaching children about environmental sustainability and nature conservation