AJITH PUGALENDI
SERVICE ENGINEER
PLOT NO. 13 F, MANIKANDAN NAGAR, CHENNAI,TAMILNADU
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
GBS SYSTEMS & SERVICES PVT LTD
08.2022 - 07.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Stock Assistant
GBS SYSTEMS & SERVICES PVT LTD
08.2021 - 08.2022
- Assisted in training new hires on company procedures, systems, best practices for effective stock management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues related to product availability or stock-related concerns.
- Enhanced inventory management by meticulously maintaining and organizing stock records.
- Increased accuracy in shipment documentation by diligently creating packing lists, manifests, labels as required for outgoing orders.
Education
B.COM -
S.I.V.E.T COLLEGE
CHENNAI 04.2001 -
H.S.C -
ST.SEBASTIAN MATRIC.HR.SEC.SCHOOL
CHENNAI 04.2001 -
S.S.L.C -
ST.SEBASTIAN MATRIC.HR.SEC.SCHOOL
CHENNAI 04.2001 -
Skills
Appointment Scheduling
undefinedTimeline
Customer Service Representative
GBS SYSTEMS & SERVICES PVT LTD
08.2022 - 07.2023
Stock Assistant
GBS SYSTEMS & SERVICES PVT LTD
08.2021 - 08.2022
B.COM -
S.I.V.E.T COLLEGE
04.2001 -
H.S.C -
ST.SEBASTIAN MATRIC.HR.SEC.SCHOOL
04.2001 -
S.S.L.C -
ST.SEBASTIAN MATRIC.HR.SEC.SCHOOL
04.2001 -
Similar Profiles
Tharani KTharani K
Technical Manager at Standard Chartered GBS Pvt LtdTechnical Manager at Standard Chartered GBS Pvt Ltd
HEMANTH KUMAR DNHEMANTH KUMAR DN
Indirect Tax Team Lead at ABB GBS & Contracting India Pvt LtdIndirect Tax Team Lead at ABB GBS & Contracting India Pvt Ltd
Sridhar R SSridhar R S
Site Lead CLM Operations (SVP) - GBS India at Standard Chartered GBS India Pvt Ltd.Site Lead CLM Operations (SVP) - GBS India at Standard Chartered GBS India Pvt Ltd.