Agnieszka Hladun
Seller
Beroun,Beroun
Summary
Experienced with team management, customer service, and operational efficiency in F&B settings. Utilizes strategic planning and process optimization to enhance service quality. Track record of maintaining high standards and ensuring guest satisfaction.
Overview
2026
2026
years of professional experience
5
5
Languages
Work History
Eshop Team Member
Country Life,Puro Shop ,Life Food ,Econea
05.2023 - Current
- Based on the provided details for the role of Eshop Team Member, here are eight resume experience statements tailored to reflect relevant responsibilities and skills. The statements are designed to align with the operational tier of experience and utilize industry-specific terminology.
- Assisted in managing inventory levels by restocking shelves and organizing products for optimal customer access.
- Prepared customer orders for shipment by efficiently packaging items and ensuring accuracy in order fulfillment.
- Maintained cleanliness and organization of the workspace, contributing to a safe and efficient shopping environment.
- Monitored product quality by checking expiration dates and removing outdated items from the sales floor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
F&B Supervisor
Accor Hotels
2021 - 2023
- Supervised daily operations, ensuring exceptional service quality and adherence to health and safety standards.
- Trained and mentored staff on service techniques and menu knowledge, boosting team performance and guest satisfaction.
- Managed inventory levels and conducted regular stock checks, effectively minimizing waste and optimizing supply usage.
- Implemented cost-saving initiatives through efficient scheduling and resource allocation, enhancing overall operational efficiency.
- Collaborated with kitchen staff to synchronize service delivery, resulting in streamlined operations and improved guest experiences.
- Assisted in developing training programs for new employees, fostering a culture of continuous improvement and teamwork.
- Monitored guest feedback and implemented changes based on insights, contributing to enhanced service offerings and customer loyalty.
- Coordinated special events and functions, ensuring seamless execution and positive experiences for all attendees.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
Project Manager,data Managment
THC for FCA
01.2017 - 12.2020
- Led cross-functional teams to deliver data management projects on time, enhancing data integrity and accessibility.
- Developed and implemented project timelines and milestones, ensuring alignment with organizational goals and stakeholder expectations.
- Collaborated with IT and business units to streamline data processes, resulting in improved operational efficiency and reduced redundancies.
- Mentored junior project team members, fostering skills in data analysis and project execution methodologies.
- Utilized project management software to track progress and facilitate team collaboration, driving successful project outcomes.
- Facilitated training sessions on data management best practices, contributing to enhanced team performance and knowledge sharing.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Sales Coordinator
Allport Logistics
01.2011 - 12.2012
- Coordinated sales activities and managed schedules to enhance team productivity and ensure timely project completion.
- Developed comprehensive reports on market trends to assist the sales team in strategic decision-making and forecasting.
- Assisted in the preparation of sales presentations and promotional materials, resulting in improved client engagement and outreach.
Shop Owner
Pewex
01.2007 - 12.2010
- Developed and maintained inventory systems to ensure accurate stock levels, enhancing overall operational efficiency.
- Trained and supervised staff on customer service protocols, which improved team productivity and service quality.
- Managed daily financial transactions, ensuring accuracy and compliance with accounting standards to optimize revenue.
- Established supplier relationships for sourcing quality products, resulting in improved product offerings and customer satisfaction.
- Assisted with store layout design to enhance customer experience, leading to increased customer engagement and sales.
- Coordinated with local businesses for community events, strengthening brand presence and fostering customer loyalty.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Prepared annual budgets and monitored financial objectives.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Accuracy Team Member
Mark &Spencer
01.2007 - 12.2009
- Joined forces with team to uphold product standards by executing meticulous quality evaluations on incoming deliveries.
- Optimized inventory control by refining record-keeping practices.
- Monitored product labeling and packaging processes to ensure compliance with company standards and regulatory requirements.
- Supported cross-functional teams by providing detailed reports on inventory levels and product quality issues for timely resolution.
- Implemented process improvements that enhanced accuracy in order fulfillment, contributing to overall operational efficiency.
- Conducted regular audits of inventory to identify and address inaccuracies, ensuring data integrity and minimizing operational disruptions.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Warehouse Team Member
Mark & Spencer
01.2005 - 12.2006
- Ensured timely product delivery by effectively managing shipment processes.
- Checked inventory levels and reported discrepancies to ensure accurate stock management and prevent shortages.
Education
Specjalista Sprzedaży Artykuły Spozywcze - Handel
Branzowa Szkoła Doskonalenia Zawodowego
Szczecin06.1993
Timeline
Eshop Team Member
Country Life,Puro Shop ,Life Food ,Econea
05.2023 - Current
Project Manager,data Managment
THC for FCA
01.2017 - 12.2020
Sales Coordinator
Allport Logistics
01.2011 - 12.2012
Shop Owner
Pewex
01.2007 - 12.2010
Accuracy Team Member
Mark &Spencer
01.2007 - 12.2009
Warehouse Team Member
Mark & Spencer
01.2005 - 12.2006
F&B Supervisor
Accor Hotels
2021 - 2023
Specjalista Sprzedaży Artykuły Spozywcze - Handel
Branzowa Szkoła Doskonalenia Zawodowego