Adora Protiva Zotaj
Prague
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
HR Specialist
Verizon
03.2025 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Project Manager
Kyndryl Service Center sro
09.2016 - 10.2022
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Marketing Agent
Albanian Contact Center
11.2015 - 03.2016
- Conducted structured telephonic interviews in German and English and populating relevant ERP systems for the purpose of market analysis, in both B2B and B2C.
Logistics Specialist
Forschner
04.2015 - 10.2015
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Executive Assistant
Alabnian Mobile Communications sh
10.2013 - 10.2014
- Reporting to and on behalf of the CMO of three consecutive departments of the Marketing Division
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Call Agent
Interkultur
10.2011 - 10.2013
- Working on bonus ratio for the extension of client portfolio, promoting the calendar of events via phone‑calls and online research in German speaking markets
- Represented the organization at the Art Fair in Thessaloniki in 2013.
Aftersales Specialist
Changhong Europe sro
05.2023 - 04.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Office Assistant
PR agency B2, Isstra shpk
01.2009 - 09.2011
- Responsible to run the daily office activities and doing the media reporting on the industry related news in German and English for international clients.
Volunteer
Albanian Center for Population and Development
10.2008 - 12.2008
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
MBA - Business Administration
University of Tirana
Tirana, AlbaniaMaster of Arts - Clinical Psychology
University of Tirana
Tirana, Albania10.2008
Skills
- Administration
- Project Management
- IT Client Support
- Training Specialist
- Foreign Languages
- Content Writing
- PR
- Marketing
Languages
Albanian
Native language
German
Advanced
C1
English
Advanced
C1
Czech
Intermediate
B1
Italian
Elementary (A2)
Timeline
HR Specialist
Verizon
03.2025 - Current
Aftersales Specialist
Changhong Europe sro
05.2023 - 04.2024
Project Manager
Kyndryl Service Center sro
09.2016 - 10.2022
Marketing Agent
Albanian Contact Center
11.2015 - 03.2016
Logistics Specialist
Forschner
04.2015 - 10.2015
Executive Assistant
Alabnian Mobile Communications sh
10.2013 - 10.2014
Call Agent
Interkultur
10.2011 - 10.2013
Office Assistant
PR agency B2, Isstra shpk
01.2009 - 09.2011
Volunteer
Albanian Center for Population and Development
10.2008 - 12.2008
MBA - Business Administration
University of Tirana
Master of Arts - Clinical Psychology
University of Tirana
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