Adora Protiva Zotaj
Prague
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Project Manager
Kyndryl Service Center sro
01.2021 - 10.2022
Dispatcher / Patch Coordinator, 2021‑ 2022 ‑ Project/Incident Manger
IBM Global Services Delivery Center Czech Republik, s.r.o.
01.2020 - 01.2021
Marketing Agent
Albanian Contact Center
11.2015 - 03.2016
- Conducted structured telephonic interviews in German and English and populating relevant ERP systems for the purpose of market analysis, in both B2B and B2C.
Logistics Specialist
Forschner
11.2015 - 03.2016
- Albania
- Active in helping to launch the local branch in Albania by organising the inauguration ceremony
- Two weeks of training in the Czech branch for the logistics chain/operations process.
Executive Assistant
Alabnian Mobile Communications sh
03.2015 - 07.2015
- Reporting to and on behalf of the CMO of three consecutive departments of the Marketing Division
- Organising travel arrangements, meetings and correspondence on daily basis.
Call Agent
Interkultur
11.2013 - 11.2014
- Working on bonus ratio for the extension of client portfolio, promoting the calendar of events via phone‑calls and online research in German speaking markets
- Represented the organisation at the Art
- Fair in Thessaloniki in 2013.
Office Assistant
PR agency B2, Isstra shpk
01.2012 - 10.2013
- Albania
- Responsible to run the daily
- Ice activities and doing the media reporting on the industry related news in German and English for international clients.
Volunteer
Albanian Center for Population and Development
12.2008 - 09.2011
07.2008 - 11.2008
- Volunteered the daily organisational tasks of the NGO
- Participated at
Education
MBA - Business Administration
University of Tirana
Tirana, AlbaniaMaster of Arts - Clinical Psychology
University of Tirana
Tirana, Albania10.2008
Skills
- Administration
- Project Management
- IT Client Support
- Training Specialist
- Foreign Languages
- Content Writing
- PR
- Marketing
Languages
Albanian
Native language
German
Advanced
C1
English
Advanced
C1
Czech
Intermediate
B1
Timeline
Project Manager
Kyndryl Service Center sro
01.2021 - 10.2022
Dispatcher / Patch Coordinator, 2021‑ 2022 ‑ Project/Incident Manger
IBM Global Services Delivery Center Czech Republik, s.r.o.
01.2020 - 01.2021
Marketing Agent
Albanian Contact Center
11.2015 - 03.2016
Logistics Specialist
Forschner
11.2015 - 03.2016
Executive Assistant
Alabnian Mobile Communications sh
03.2015 - 07.2015
Call Agent
Interkultur
11.2013 - 11.2014
Office Assistant
PR agency B2, Isstra shpk
01.2012 - 10.2013
Volunteer
Albanian Center for Population and Development
12.2008 - 09.2011
07.2008 - 11.2008
MBA - Business Administration
University of Tirana
Master of Arts - Clinical Psychology
University of Tirana
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