Adéla Čisáriková

Leading a group-wide transformation initiative (“commUNIties”) across 14 countries, defining vision, strategic objectives, and governance model, while aligning senior stakeholders and driving cross-functional collaboration in a complex international environment

Acting as a strategic advisor to senior leadership, preparing executive briefings, presentations, and communication materials to support decision-making and implementation of group-wide priorities

Designing and executing corporate communication and engagement campaigns across 14 countries, strengthening alignment, transparency, and adoption of transformation initiatives

Exercising leadership without formal authority, coordinating diverse stakeholders (business, HR, IT, across the entire UNIQA organization) and leading large-scale initiatives, events, and programs to deliver measurable organizational impact.

Led executive communication and strategic positioning for Deutsche Telekom’s flagship Innovation & Technical Conference (1,000+ participants) within the CTO Office, supporting senior leadership visibility and direct reporting to the CEO

Coordinated international stakeholders and cross-functional teams (technology experts, business units, external partners) to deliver global events, hackathons, and roadshows in a complex, multi-country environment

Designed and executed communication and marketing strategies to strengthen brand visibility, stakeholder engagement, and alignment across international teams

Facilitated high-level events and discussions, including moderation of sessions and interaction with senior experts and leadership representatives

Managed and developed multi-layered teams of 50+ professionals, including team leads and specialists, fostering high performance, accountability, and continuous improvement

Responsible for end-to-end service delivery and operational performance, ensuring alignment with strategic priorities, service quality standards, and customer expectations

Acted as a key interface to senior stakeholders and customer representatives, providing operational reporting, escalation management, and strategic coordination

Led a large-scale international operations function for one of Deutsche Telekom’s top 5 global customers, ensuring delivery of mission-critical systems and services across multiple regions

Drove operational efficiency and process optimization initiatives, improving service delivery, team performance, and organizational effectiveness

Led cross-organizational process improvement initiatives in a complex IT service environment, leveraging ITIL frameworks to enhance workflow efficiency, service quality, and delivery consistency

Drove standardisation and continuous improvement initiatives, enhancing operational effectiveness and stakeholder alignment

Managed and developed a team of 17 professionals, ensuring high-quality delivery, capability development, and alignment with operational and project objectives

Coordinated cross-functional project activities to ensure timely delivery, mitigate risks, and align with stakeholder expectations

Acted as a key interface between clients, project managers, and operational teams, aligning requirements, priorities, and implementation approaches while ensuring service quality

Provided structured input and recommendations to leadership, facilitating decision-making on process optimisation and service delivery improvements

Managed external communication and public relations activities, ensuring consistent messaging for stakeholders and identifying potential clients to expand market reach

Built and maintained relationships with government entities and regulatory authorities, supporting alignment with institutional requirements and expectations

Facilitated communication, negotiations, and administrative processes between the organization and external institutions, enhancing collaborative efforts

Coordinated contract management and bid processes, ensuring adherence to regulatory frameworks and fulfilment of contractual obligations