Adam Šobich
Regional Sales Representative, Service Specialist
Brno – Bystrc
Summary
Committed to delivering exceptional customer service and seeking innovative ways to enhance customer loyalty, retention, and revenue. Possessing extensive knowledge of products and services, excelling in finding tailored solutions for customers. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to connect with staff at all levels of the organization and the public.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Regional Sales Representative
Promedica Praha Group
03.2024 - Current
- Responsible for achieving revenue targets and acquiring new customers.
- Attending seminars and conferences in the Czech rep. as well as training sessions for surgeons and product training abroad.
- Present in ORs, assisting surgeons with the adaptation to our products. Conducting staff training on the use of medical devices during new equipment installations in ORs.
- Responsible for preparing and reviewing tender documentation. Making acquisition calls to potential new customers.
- Independently planning my work schedule and efficiently managing logistics to ensure the best service possible. Highly organized with strong time management.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
Service Specialist
Promedica Praha Group
08.2018 - 12.2023
- Business-technical position - This role involves responsibility for conducting repairs, safety inspections, and the installation of medical devices in hospitals throughout the Czech Republic, ensuring the proper functioning of equipment in the orthopedics, wound care, and ENT divisions
- Responsibilities include communicating with suppliers in English and collaborating with hospital staff, including technicians, supervisors, nurses, and doctors
- Participation in educational seminars and conferences, both in Czech and English, is a regular part of this role
- During the installation of new equipment, medical personnel is trained, and on-site support is provided in operating theaters during initial procedures
- Contribution to the implementation of new processes within our company based on my initiatives
- Attendance at business meetings with doctors and manufacturers at professional seminars, as well as contributions to the creation of marketing materials
- The position also involves conducting market and competition analysis, comparing the company's devices with those of competitors, and preparing materials for tenders
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
- Creation of protocols, technical documentation, and assist in translating materials for customers
- The role requires independent organization of the work schedule, handling preparation and logistics, and introducing creative improvements to company processes
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
Internship
Olympus Medical Products
01.2017 - 12.2017
- Familiarization with the introduction of new technologies in the medical company, general theoretical introduction to laser systems, practical experience with ROFIN laser systems (welding and marking lasers), creation of marking programs for serial production according to requirements, creation of engineering studies for laser marking, work with VCM2 software and VLM from ROFIN
- The output of the acquired knowledge is a certificate from Olympus Medical
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Internship
University Hospital Ostrava
06.2013 - 06.2013
- Acquaintance with basic information about the technical design and operation of some medical devices and equipment used in the university hospital in Ostrava-Poruba, such as hemodialysis, bedside monitors or CT
- Visiting the ICU and the operating room as part of a regular inspection of the equipment
- Internship lasting 4 weeks
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Master of Science - Electrical Engineering and Communication Technologies
BUT – Brno University of Technology
Brno, Czechia 04.2015 - 01.2018
No Degree - Biotechnology
Universidade Católica Portuguesa
Porto, Portugal 04.2015 - 01.2016
Bachelor of Science - Electrical Engineering and Communication Technologies
BUT – Brno University of Technology
Brno, Czechia 04.2012 - 01.2015
High School Diploma -
Wichterle Grammar School
Ostrava, Czechia 04.2008 - 01.2012
Skills
- Microsoft Office
- Professional networking
- Customer acquisition
Proficiency in CRM software
Cold calling
Competitor analysis
Artroscopy products expertise
Teamwork and collaboration
Problem-solving
Time management
Customer satisfaction
About Me
I like to travel. I have visited 17 countries on 2 continents. My hobbies include sports, travelling, playing the guitar, self-development, social contact with friends.
Certification
Driving licence (Class B)
Timeline
Regional Sales Representative
Promedica Praha Group
03.2024 - Current
Service Specialist
Promedica Praha Group
08.2018 - 12.2023
Internship
Olympus Medical Products
01.2017 - 12.2017
Master of Science - Electrical Engineering and Communication Technologies
BUT – Brno University of Technology
04.2015 - 01.2018
No Degree - Biotechnology
Universidade Católica Portuguesa
04.2015 - 01.2016
Internship
University Hospital Ostrava
06.2013 - 06.2013
Bachelor of Science - Electrical Engineering and Communication Technologies
BUT – Brno University of Technology
04.2012 - 01.2015
High School Diploma -
Wichterle Grammar School
04.2008 - 01.2012
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