Summary
Work History
Education
Skills
Languages
Timeline
Generic

Adam Krúpa

Praha

Summary

At Moore Technologies, I honed my IT Service Desk Analyst skills, mastering ticketing systems and incident management while offering exceptional customer service. My role significantly improved IT support for French-speaking clients, leveraging my language skills alongside technical proficiencies in Microsoft Office and Azure.

Work History

IT Service Desk Analyst

Moore Technologies

The IT Service Desk Analyst role allowed me to enter into the field of Information Technologies and implement my language skills on a corporate level. I was able to deepen my interaction with French colleagues and customers through frequent calls and e-mails focusing on solving IT tickets and troubleshooting. I acquired skills in microsoft office , Service Now, Active Directory, Azure and successfully integrated the French professional environment.

Education

Bachelor - International Relations

Prague University of Economics And Business
Prague
09.2023

Skills

  • System monitoring
  • Data backup and recovery
  • Network troubleshooting
  • Ticketing system proficiency
  • Remote support
  • Active Directory
  • French
  • Application support
  • Incident management
  • Escalation management
  • Microsoft office
  • Customer service
  • Analytical thinking
  • Microsoft Azure
  • Driving licence B

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Czech
Bilingual or Proficient (C2)

Timeline

IT Service Desk Analyst

Moore Technologies

Bachelor - International Relations

Prague University of Economics And Business
Adam Krúpa