Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
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Adam Cozl

Kdyne

Summary

Dynamic and dedicated server with proven experience at Starobolevecká Pub. Skilled in customer service, multitasking, and effective communication in a fast-paced restaurant environment. Strong ability to enhance guest experiences through relationship building, order accuracy, and suggestive selling, leading to increased sales and customer satisfaction. Personable, adaptable, and committed to maintaining a clean, welcoming atmosphere while collaborating effectively within a team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Starobolevecká Pub
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Restaurant Server

Caffé Enzo
06.2024 - 08.2024
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Restaurant Server

Lumi Coffee
01.2022 - 09.2023
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Master of Science - Economics And Management

Faculty of Economics, University of West Bohemia
Pilsen, Czechia
05-2029

General Secondary Education

Gymnázium Jaroslava Vrchlického
Klatovy, Czechia
08-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Memory retention
  • Customer service

  • Sales techniques
  • Order accuracy
  • Suggestive selling
  • Guest relations management
  • Relationship management

Certification

  • English Language Certificate – B2 Level
  • Latte Art, Bartending and Draft Beer Training
  • Scuba Diving Certification
  • Workshops on Communication, People Management and Sales Techniques
  • Youthpass Certificate – Empowering Volunteers to Enhance Quality: Strategies for Support and Success

Hobbies

I am passionate about sports, especially volleyball and floorball, where I gained leadership experience as a team captain. I also enjoy fitness and outdoor activities, including scuba diving, which has helped me build resilience and focus. Outside of sports, I have a strong interest in coffee culture and latte art, as well as hospitality skills such as bartending. Traveling and exploring new cultures inspire me, and I had the opportunity to participate in an Erasmus+ project abroad. I am also keen on personal development, regularly attending workshops on communication, teamwork, and sales techniques.

Languages

English
Native or Bilingual
Spanish
Limited Working
Czech
Native or Bilingual
German
Elementary

Timeline

Server

Starobolevecká Pub
05.2025 - Current

Restaurant Server

Caffé Enzo
06.2024 - 08.2024

Restaurant Server

Lumi Coffee
01.2022 - 09.2023

Master of Science - Economics And Management

Faculty of Economics, University of West Bohemia

General Secondary Education

Gymnázium Jaroslava Vrchlického
Adam Cozl