ABDELRAHMAN EBRAHIM
Management
Prague
Summary
An experienced customer service with excellent communication and customer relationship skills, committed to providing the best possible guest experience.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Front office supervisor
Hotel Leonardo
Prague
10.2021 - Current
- Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone and also Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected, Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel, Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness, Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Customer Service Specialist
Teleperformance
Cairo
01.2016 - 01.2020
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Customer Service Representative
Vodafone
Cairo
01.2015 - 02.2016
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
Education
GCSE - undefined
Dokki preparatory idea school for
01.2010 - 01.2013
Skills
STUDIEDundefined
Timeline
Front office supervisor
Hotel Leonardo
10.2021 - Current
Customer Service Specialist
Teleperformance
01.2016 - 01.2020
Customer Service Representative
Vodafone
01.2015 - 02.2016
GCSE - undefined
Dokki preparatory idea school for
01.2010 - 01.2013
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