Aakash Parmar

Prepare/request/collect export documents according to export country or according to customer specifics (transport, commercial, customs) + ensure quality check of documents before providing to final customer

- Ensure orders are ready for loading in applicable info systems (SAP) -Support other team members in operational issues and providing first level assistance in case Team Leader is not available - Shared responsibility with Team Leader for re-solving key operational issues in the team

- SLA, KPI and Excellence Program dashboard tracking support - Minimize exposure related to demurrage

- Transit procedures for import and export - Preparation, making and verification of export customs declarations Inspection of deliveries of goods before customs clearance for compliance with customs documents according to instructions and legal requirements (number of packages, customs seal, etc.).

- Daily communication with teammates with whom you will collaborate and work to improve the process

• Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
• Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.