Marta Pavelková
Praha
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Manager
Internet-Handel
Praha
07.2021 - Current
- Creation of employee attendance calendar for ten stores
- Organization and control of fifty booksellers.
- Cooperation on managing the operation of stores.
- Ordering goods.
- Administration related to the organization of stores and suppliers.
- Assistance with opening and managing new stores outside Prague.
- Recruited and hired employees.
- Training of current and new employees to maximize their performance.
- Evaluated employees' strengths and assigned tasks based upon experience and skills.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
Digital Classifications Officer
Internet-Handel
Praha
02.2020 - Current
- Classification of book genres for e-shop.
- Specialization in horror and thriller genre
Customer Service Officer
Internet-Handel
Praha
08.2020 - 07.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer emails to answer questions about products and services.
- Recommended products to customers, thoroughly explaining details.
Shop Seller
Internet-Handel
Praha
04.2020 - 07.2021
- Selling books and helping customers to find goods according to their individual needs.
- Communication with customers.
- Receiving and sending goods.
- Inventoried supplies regularly and reported needs to management.
- Helped managers with daily checklists and last-minute requirements.
- Managed materials inside shop and at job locations.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Shop Seller
ACA - African Culture and Art
Praha
05.2017 - 01.2019
- Managed materials inside shop and at job locations.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped customers find merchandise and assisted with sizing and accessories.
- Addressed customer issues immediately to guarantee swift resolution.
- Informing customers about details connected to the goods. Explaining function, origins, methods of production etc.
- Constant learning about products - food, jewelry, handicrafts, clothes, art, musical instruments from Africa.
Education
Ph.D. - Ethnology (Folkloristics)
Charles University
Praha 10.2017 - Current
Master of Science - Ethnology
Charles University
Praha 09.2015 - 06.2017
Bachelor of Science - Social And Cultural Anthropology
University of West Bohemia
Plzeň 09.2012 - 06.2015
Skills
Schedule optimization
Verbal and written communication
Job inspections
Coaching and mentoring
Relationship building
Product promotions
Cash register operation
Cultural Awareness
Organization and Time Management
Teamwork and Collaboration
Attention to Detail
Timeline
Manager
Internet-Handel
07.2021 - Current
Customer Service Officer
Internet-Handel
08.2020 - 07.2021
Shop Seller
Internet-Handel
04.2020 - 07.2021
Digital Classifications Officer
Internet-Handel
02.2020 - Current
Ph.D. - Ethnology (Folkloristics)
Charles University
10.2017 - Current
Shop Seller
ACA - African Culture and Art
05.2017 - 01.2019
Master of Science - Ethnology
Charles University
09.2015 - 06.2017
Bachelor of Science - Social And Cultural Anthropology
University of West Bohemia
09.2012 - 06.2015