Marta Pavelková
Praha
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Manager
Internet-Handel
Praha
07.2021 - Current
- Creation of employee attendance calendar for ten stores
- Organization and control of fifty booksellers.
- Cooperation on managing the operation of stores.
- Ordering goods.
- Administration related to the organization of stores and suppliers.
- Assistance with opening and managing new stores outside Prague.
- Recruited and hired employees.
- Training of current and new employees to maximize their performance.
- Evaluated employees' strengths and assigned tasks based upon experience and skills.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
Digital Classifications Officer
Internet-Handel
Praha
02.2020 - Current
- Classification of book genres for e-shop.
- Specialization in horror and thriller genre
Customer Service Officer
Internet-Handel
Praha
08.2020 - 07.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer emails to answer questions about products and services.
- Recommended products to customers, thoroughly explaining details.
Shop Seller
Internet-Handel
Praha
04.2020 - 07.2021
- Selling books and helping customers to find goods according to their individual needs.
- Communication with customers.
- Receiving and sending goods.
- Inventoried supplies regularly and reported needs to management.
- Helped managers with daily checklists and last-minute requirements.
- Managed materials inside shop and at job locations.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Shop Seller
ACA - African Culture and Art
Praha
05.2017 - 01.2019
- Managed materials inside shop and at job locations.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped customers find merchandise and assisted with sizing and accessories.
- Addressed customer issues immediately to guarantee swift resolution.
- Informing customers about details connected to the goods. Explaining function, origins, methods of production etc.
- Constant learning about products - food, jewelry, handicrafts, clothes, art, musical instruments from Africa.
Education
Ph.D. - Ethnology (Folkloristics)
Charles University
Praha 10.2017 - Current
Master of Science - Ethnology
Charles University
Praha 09.2015 - 06.2017
Bachelor of Science - Social And Cultural Anthropology
University of West Bohemia
Plzeň 09.2012 - 06.2015
Skills
Schedule optimization
Timeline
Manager
Internet-Handel
07.2021 - Current
Customer Service Officer
Internet-Handel
08.2020 - 07.2021
Shop Seller
Internet-Handel
04.2020 - 07.2021
Digital Classifications Officer
Internet-Handel
02.2020 - Current
Ph.D. - Ethnology (Folkloristics)
Charles University
10.2017 - Current
Shop Seller
ACA - African Culture and Art
05.2017 - 01.2019
Master of Science - Ethnology
Charles University
09.2015 - 06.2017
Bachelor of Science - Social And Cultural Anthropology
University of West Bohemia
09.2012 - 06.2015
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