Rron Beqiri

• Led and mentored cross-functional teams, providing tailored feedback and training to achieve top-tier performance. Recognized as Manager of the Year 2021 for exceptional leadership and proactive risk control.
• Implemented a global quality improvement initiative for analyst teams across the EU and India, reducing the defect rate from 2.81% to 1.75% by EOY 2023.
• Managed over 220 KYC/Sanctions Screening SOP improvements and directed 5 product launches as Operations PM within the Agile SOP Council.
• Established and scaled a new North American marketplace's operational framework, building KPI, QA, staff hiring and training, and workflow optimizations to ensure smooth customer onboarding for high-priority clients.

Main POC for Sanctions and PEP Screening, driving SOP improvements, product launches, and overseeing execution.

Directed the product roadmap, overseeing the launch of PEP automation.

Developed an onboarding training module for new hires in DPS/PEP screening, achieving a 14% quality boost, and a 21% productivity increase across the EU.

Promoted to Operations Investigations Manager within one year.

Main POC for the EU KYC TR team, conducting over 50 quality audits weekly aiming a 0% defect rate.

Worked closely with the compliance team in Luxembourg to develop SOPs and country reference guide for the upcoming TR marketplace.

Trained over 30 TR KYC team members and global QA & GAP teams, earning the Investigator of the Year 2019 award for outstanding performance and contributions to the TR marketplace launch.